Job Information
Comerica Management Co Inc. Product Management Team Leader - Payments in New York, New York
- Serve as a market expert for assigned product(s) through research (internal and external), discovery, validation and customer interactions and presentations, white papers, etc.
- Define market problems by gathering and analyzing market, customers, non-customers and potential customer information; understanding product, position, competition and SWOT; and through technology assessment and win/loss analysis.
- Develop solutions through strategic planning, including product roadmap and business plan development; profitability, pricing and positioning assessment; understanding customer buying process, buyer/user personas and use scenarios; develop solution requirements; represent voice of customer throughout requirements, design and development process; ensure solution addresses defined market problem(s) and aligns with solution development.
- Manage products, monitor product life cycle, and recommend pricing and marketing strategies to improve profitability and/or reduce expense, and to enhance customer retention and acquisition.
- Define, measure and manage product risk -Measure assigned product(s) success and communicate results.
- Create and own assigned product set's market message. Participate in development of go-to-market materials. Develop internal training materials and conduct training as necessary.
- Conduct customer, non-customer and prospective customer interviews to gather user persona intelligence.
- Monitor trends and customer adoption of assigned product(s).
- Continuously evaluate current economic conditions 20% and advise management of possible impact to assigned products.
- Ensure profitability, competitive positioning and integration of assigned product(s) into sales planning and Annual Profit Plan -Develop and recommend pricing strategies that will result in meeting product objectives.
- Research/define market problems for assigned product(s); investigate market opportunities and effect of existing products on market; evaluate ideas for new products; make recommendations for economically attractive products.
- Perform discovery and validation of market problems, including interacting with customers, non-customers and potential customers.
- Recommend criteria for testing newly developed products and enhancements to existing products.
- Development and regular review of implementation workflows.
- To ensure appropriate product stability.
- To ensure an efficient escalation and resolution protocol is in place for production (system/operational) issues and outages.
- For continuous improvement of production (system/operational) processes.
- To evaluate/review customer complaints, concerns and suggestions relative to assigned product(s).
- Ensure appropriate training.
- Motivates staff to achieve department goals Conducts Performance Reviews.
- Develop Talent.
- Participate in the contract negotiation process.
- Manage the day-to-day relationship with strategic vendors.
- Monitor Service Level Agreement performance.
- Lead cross-functional teams for key initiatives related to assigned product(s) to ensure successful and timely completion.
- Bachelor's Degree from an accredited University
- 10 years of experience with Treasury Management Products
- 1 year experience management experience
For candidates hired in the state of California and New York the expected salary/On-Target Earnings (OTE) range for the role is currently:
- California - $178,250 - $268,750
- New York - $193,750 - $268,750
Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employer's work location to determine the pay range.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
Minimum Salary: 178250.00 Maximum Salary: 268750.00 Salary Unit: Yearly