Job Information
City of New York Operations Manager , Bureau of Brooklyn Neighborhood Health in New York, New York
Job Description
The Center for Health Equity & Community Wellness (CHECW) seeks to eliminate racial and other inequities resulting in premature mortality. With an unwavering grounding in history and structural analysis, CHECW works to increase visibility of the harm perpetuated by centuries of racist, socially unjust policy while pushing towards redress for the most impacted NYC communities. CHECW addresses inequity across community and healthcare systems in partnership with community , faith-based, and health care organizations. CHECW's work focuses on social determinants of health, including environmental and commercial determinants, and addresses both upstream and downstream factors to improve health and well being of New Yorkers. CHECW is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Health Equity Capacity Building, the Bureau of Equitable Health Systems and the Bureau of Finance, Administration and Services.
The division's Deputy Commissioner also serves as the Agency's Chief Medical Officer. The Bureau of Brooklyn Neighborhood Health; Formerly known as the Brooklyn Neighborhood Action Centers, the Bureau of Brooklyn Neighborhood Health will continue to provide oversight and leadership in programming and planning for the Brownsville Neighborhood Health Action Center with satellite programming and planning also occurring at the Bedford and Bushwick District Health Offices. This bureau will support programming, planning and research opportunities to address racial inequities resulting in premature mortality in Central Brooklyn. Healthy Start Brooklyn (HSB) and the Citywide Doula Initiative (CDI) work to reduce inequities in birth outcomes in neighborhoods that face elevated and social and health burdens, as a result of decades of structural racism and disinvestment. Both programs provide professional, no-cost doula services, HSB also provides health education and parenting support for families in central and eastern Brooklyn. The Bureau of Brooklyn Neighborhood Health seeks to hire a Operations Manager to coordinate the work of the community based doula programs that are partners in the initiative through the Fund for Public Health New York City(FPHNYC).
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Monitor the work of community-based doula programs that provide services for the Citywide Doula Initiative (CDI vendors) through contracts with the Fund for Public Health in New York City:
Draft budgets; review program plans, funding, and performance; draft and submit contract documents.
review and process vendor invoices; monitor timeliness of payments; review and approve PAYRS invoices from the Fund for DOHMH;
Oversee the work of staff liaisons who support the CDI vendors as they provide doula services through the initiative.
Train new liaisons and/or vendor staff as needed; Facilitate quarterly doula town halls and bimonthly vendor check-ins; attend quarterly 1:1 meetings organized by vendor liaisons regarding program updates, vendor performance, data reviews, timeliness of reports and invoices, etc..
Conduct site visits and provide technical assistance as needed to build community capacity, especially for nonprofits that have not previously contracted with the city.
Make recommendations for improving CDI policies and procedures, based on vendor and community-doula feedback; perform additional analyses and prepare additional reports on CDI activities for DOHMH leadership.
Identify vendors, create purchase orders, and monitor procurement for CDI expenses through DOHMH, such as promotional items for community members and wireless monitors for hospital partners.
- Coordinate special projects, such as the CDI Summit, for all vendors and doulas working in the initiative; the annual State of Doula Care in NYC report to the New York City Council; a policies and procedures manual for the CDI; and the DOHMH Request for Proposal (RFP) process to select community doula programs to provide services in FY26 and beyond.
Coordinate onboarding process for new staff members, including ID card, computer and shared-drive access, email, telephone, laptop/tablet, etc..
Manage the Language Line process for CDI doulas.
Other duties as assigned.
PREFERRED SKILLS:
Strong understanding of and commitment to birth equity
Detail oriented; able to manage projects and work independently
Strong written and oral communication skills
Budgeting and contract-management skills
Bilingual in Spanish, Haitian Creole, or French
Positive attitude, strong work ethic, and excellent customer-service skills
Why you should work for us:
Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
