Easter Seals Jobs

Client Relationships
Proactively develop and manage Client relationships ensuring that expected service levels are achieved.Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.Deliver an exceptional quality of service to the Client, as reflected by Client feedback.
Service Delivery
Ensure standardized service delivery and client experiences across the region by developing, identifying, or enhancing standard operating procedures for regional IFM teams.Assist the Regional Facility Director and sub-regional teams with the successful creation, adoption, and enforcement of standard operating procedures (SOPs) and industry best practices across the region.Use data to proactively identify problems or problematic trends within sub-regions and create solutions to prevent problems from happening throughout the region.Develop and implement a suite of management information reports applicable to the contract and as agreed with the Client.Develop and execute process improvements and project launches.Manage team training and development platforms with focus on new hire onboarding and development.Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements and become the account Subject Matter Expert (SME) for performance management.Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL's performance.Analyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance results.Participate in special projects and/or facilitate ad hoc reporting requests as required.Provide communications management for internal and external account marketing and communications, including online content management.Shape and deploy a process management mentality that focuses on leveraging JLL best practices for deployment on the account.Manage the relationship with the Client's Performance Management SME and translate their business objectives into JLL's account business plan.Manage the account's quality assurance program.Ensure data integrity of all technology and information systems across the portfolio and audit from time to time.Establish and deliver key account initiatives as determined and agreed with the Account Leadership Team and Client.
Leadership
Identify savings and improvement opportunities, or problems requiring innovative solutions.Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.Promote success powerfully, such that our client recognizes the value of your work.Sound like you? To apply you need:
10 years relevant work experienceExcellent communication and presentation skills (verbal and written)Strong analytical skills with a track record of identifying potential issues proactively and formulating solutions and contingency plans.Process Management experience or demonstrated skills - Results driven - the ability to analyze, act, and implement to ensure we achieve desired resultsStrong leadership, organizational and execution skillsClient relationship management. Must be highly credible in front of senior executive-level client personnel.Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.Team-building. Key stakeholders and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.Flexibility. We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence.Experience of extrapolating and visualizing data to derive actionable intelligenceAdvanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint)Proficiency and knowledge of Google gSuite applications highly desirable.Ability to travel up to 40%

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly