Job Information
Warner Bros. Discovery Merchandise Associate - Harry Potter Flagship (REG PT) in New York, New York
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role…
Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with our Flagship Wizarding World store, in New York City. This store brings to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail delivers incredible product, service and environments in spaces that truly celebrate the Wizarding World.
We are seeking Merchandise Associates for the Flagship Retail NY location. This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to actively engage customers through an immense experiential environment while maintaining our brand standards.
Your Accountabilities…
Customer Service
Promotes a positive and seamless guest experience.
Support store service levels by effectively delivering merchandising team objectives
Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
Follows store set priorities and brand standards.
Actively supports guest experience outside of assigned department as required due to needs of the business.
Store Operations
Process store shipments in line with guidelines, ensuring productivity targets are achieved
Use POS technology to ensure all price changes, promotions and recalls actioned effectively
Support an accurate stock file by following cycle count, write off and damage processes
Follows, teaches, and exhibits all safety and compliance protocols
Performs all other duties as instructed
Collaborates with store leadership to drive top selling items
Financial Analytics
Follows the steps of sales in each customer engagement
Responsible in attaining delegated daily, monthly, or quarterly sales goals.
Brand Representation
Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
Teaches and lives stores culture with each associate
Collaborates with the team to follow company values
Follows and impacts store set priorities and brand standards
Experience and Qualifications…
Minimum 6 months experience in premium retail, in a stock, replenishment, or visual role
Strong Merchandising knowledge and understanding of Visual merchandising standards
Ability to problem solve and respond to department priorities and direction.
Knowledge of Harry Potter series and background
Demonstrated customer service skills
Ability to work effectively in a team environment
Strong attention to detail with focus on basic numerical skills
Highly motivated self-starter with good initiative
Proficiency with Word, Excel, PowerPoint
Must have open availability for a flexible work schedule that meets the operating needs of the business, including overnights, evenings, holidays, and weekend shifts
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $35,360 - $25,688.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.
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