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IT Sr Associate - Levels 2 (SYSTEMS ADMINISTRATION/SERVER ENVIRONMENT)

GENERAL DUTIES

I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.

I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Senior Associate

FLSA

Exempt

CAMPUS SPECIFIC INFORMATION

Reporting to the Director of Systems & Network Administration, the IT Systems Administrator is

accountable for the management and maintenance of both virtual and physical servers,

ensuring their optimal performance and availability. Core responsibilities include server

provisioning, configuration, security patching, system performance monitoring, and proactive

issue resolution. This role demands effective collaboration with campus divisions and IT teams

to facilitate technology integration and align with institutional objectives. The IT Systems

Administrator will remain abreast of technological advancements, pursue ongoing professional

development, and maintain comprehensive documentation. Additionally, the role involves

managing end-user devices and ensuring adherence to organizational standards.

Under the general supervision of the Director of System & Network Administration, the IT

Systems Administrator is responsible for the following duties:

Responsibilities:

• Oversee the provisioning, configuration, and maintenance of virtual and physical servers,

ensuring optimal performance and alignment with organizational goals.

• Develop and implement robust strategies under direction, including regular patch management

and an incident response plan, to proactively identify, respond to, and manage cyber threats

and incidents, thereby maintaining a strong security posture.

• Establish proactive monitoring system performance, detect outages and performance issues

ensuring swift resolution and minimal disruption to operation.

• Guide and investigate and resolve complex system issues through in-depth analysis, and

collaboration with cross functioning teams.

• Administer and maintain user directories across both on-premises and cloud-based

environments.

• Manage DNS and DHCP infrastructure to ensure reliable network operations.

• Direct the provisioning and management of email accounts and resolve issues related to mail

flow and email security.

• Allocate and oversee storage resources for systems and users.

• Oversee and ensure the execution of regular backups for infrastructure and user data, and

effectively manage recovery procedures to maintain data integrity and availability

• Promote continuous professional development and stay informed about the latest technological

advancements and industry advancements.

• Establish standards for creating and maintaining detailed documentation of workflows, business

processes, and system configurations.

• Oversee and support the management of end-user devices, ensuring they meet organizational

standards.

MINIMUM QUALIFICATIONS

1. High School Diploma, G.E.D., or equivalent

2. An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position

3. Demonstrated English Language proficiency

4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

OTHER QUALIFICATIONS

• Strong troubleshooting and diagnostic abilities, with a solid understanding of Windows and

Linux operating systems, including user provisioning and security models.

• Basic understanding of networking concepts and technologies.

• Proficiency with virtualization platforms such as VMware, Hyper-V, and Red Hat OpenShift, etc.

• Experience with patch management systems like WSUS and Ansible.

• Proficiency with automation tools (e.g., SCCM, Ansible) and system performance monitoring

tools.

• Knowledge of Microsoft Active Directory and Group Policy Objects (GPO).

• Experience with scripting languages such as PowerShell, Python, Perl, etc.

• Proficiency with cloud services such as Azure and AWS.

• In-depth knowledge of Office 365 administration and configuration.

• Familiarity with DNS management technologies like BIND.

• Understanding of mail protocols including SMTP, POP, IMAP, DMARC, SPF, and DKIM.

• Awareness of business continuity and disaster recovery concepts and procedures.

• Excellent interpersonal skills, with a strong focus on customer service and effective collaboration

within a team environment.

• Demonstrate commitment to achieving team and organizational goals, consistently to meet

deadlines and maintain standards.

• Exercise discretion and professionalism in handling sensitive information, ensuring

confidentiality.

COMPENSATION

IT Sr Associate - Levels 2 $99,599 (salary subject to change based on new contract implementation and CUNY service history.)

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/em oyment or https://cuny .jobs/ and following the CUNYfirst Job System Instructions. To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and enter the Job Opening ID number.

Click on the "Apply Now" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account.

Please have your documents available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters - also DO NOT USE SYMBOLS (such as accents (e, e, (a, i or 6), fi, u, "i', -, _ or g)).

Incomplete applications will not be considered. Please include:

• Cover Letter or Statement of scholarly interests

• Curriculum Vitae/ Resume

• Names and contact information of 3 references

Upload all documents as ONE single file-- PDF format preferred.

CLOSING DATE

Thecommittee willbeginreviewing completeapplications onDecember 9,2024.Thesearchwillremainopen, and screening and review of applications will be ongoing-- until the position isfilled.Applications submitted after the deadline will only beconsidered if the position(s) remain open after initial round.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29235

Location

Hunter College