Easter Seals Jobs

Flik Hospitality Group

Salary: $80000 - $90000 / Year

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Experience Manager is responsible for the creation and implementation of national strategies around all Conference and Building Processes relating to Hospitality and Workplace Experience. Ability to identify operational glitches, areas for improvement and innovation and develop SOP’s to ensure the experience is consistent across all locations, as well as guide and streamline the opening of new locations and microsites. The Experience Manager works in partnership with the Space & Event Manager and Conference Services team to ensure Meeting & Events strategy is aligned and successfully implemented.

Trend reports, and recommended innovations are a few reports that an Experience Manager will be presenting during quarterly business reviews.

RESPONSIBLITIES:

• Develop and implement a comprehensive National Standard Operating Procedure regarding Workplace and Hospitality while considering the nuances of each location due to physical, environmental, and cultural differences

• Work closely to understand the day-to-day operations of all spaces including facilities management, space planning, hospitality, and office services to streamline best practices

• Manage Lenz and SYNC audit processes to ensure the team is completing and understand standards

• Drive initiatives to enhance workplace experience, employee engagement, and satisfaction through innovative design, amenities, and programs by partnering with Omnicom ERGs and Agency leadership to understand their needs

• Effectively communicate workplace strategies and initiatives to national stakeholders, follow up with teams after SYNC audits to ensure understanding and process for improvement if necessary, and assist in opening new locations and microsites

• Monitor and analyze workplace trends and best practices to continuously improve our workplace & hospitality operations

• Participate in weekly Conference Services meeting to remain aligned on upcoming events and ensure communication and adherence of Conference/Hospitality policies are in place

• Work closely with Agency DEI & Omnicom ERGs to create an equitable and welcoming workplace environment for all employees

• Identify and implement sustainable workplace practices and promote environmental stewardship across all office locations

• Responsible for specialty projects as requested by Head of Operations/Director of Space Management (Director of Global Work Experience).

• Implementing and adhering the Food Service approval process and policies.

• Assists with conducting monthly Rapport New Joiners Orientation in conjunction with Head of Operations, introducing new team members to Omnicom specific standards and continuing to update content to keep it fresh and relevant.

• Conducts bi-weekly internal compliance training sessions ensuring all New Joiners have consistent training within their first 90 days on required topics from Confirmations and Space Escalations to Building & Visitor Management processes.

Long Description

Confidential - Not for Public Consumption or Distribution

• Develop new training and SOPs for new internal processes to streamline standards and ensure that National SOP is kept up to date.

• Developing and maintaining an excellent rapport with clients via email, in person, or virtual calls, instilling confidence that their needs are being handled in an expert, timely, professional manner.

• Business Reporting - Work with the regional GM’s to develop business reporting in the areas of guest feedback, agency experience, workplace engagements, opportunity logs, high profile meetings etc.

• Conducting virtual meetings in a friendly, professional manner, taking notes with accuracy, and appropriately handling or referring questions and requests

• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.

• Gaining an understanding of the Omnicom culture, key areas of activity and creating "transparency" by serving as an extension of the Firm.

• Creating & updating Quick Reference Guides as needed.

KEY COMPETENCIES:

• Excellent organizational skills, with the ability to work under pressure, prioritize tasks and juggle many tasks simultaneously.

• Analytical approach to resolve conflicts and develop processes.

• A good understanding of spatial relationships in the context of an office environment and creating a seamless flow for employees and visitors.

• Creativity, with an open mind to see things from a different angle, suggest alternative solutions, etc.

• Excellent communication skills, combined with strong "listening" skills.

• Familiarity with conference center property management/reservation systems.

• Strong computer skills and knowledge of office technology/equipment.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

  Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) for paid time off benefits information.

Req ID: 1383284

Flik Hospitality Group

HILARIA KWAKUMEY

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