Easter Seals Jobs

Description:

Work directly with end users and the IT service desk to provide tier 2 support for Android and Apple operating systems and troubleshooting mobile devices.

Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices; maintains working components through repair or replacement

Assisting customers and staff with hardware and software challenges

Maintain records of tickets and daily data communication transactions, and escalates issues to appropriate support member/team when necessary

Provides set up equipment for employee use, installation of cables, operating systems, or appropriate software

Some travel by car and/or air in conjunction with local, regional and/or national travel, up to 5%.

Providing support to Department Approvers of mobile devices.

Maintaining Mobile Text Message Archiving for both corporate owned and personal devices.

Understanding of Mobile Device Management platforms and related technology.

Skills:

customer service, mobility, Troubleshooting, Desktop, windows, MacOS

Top Skills Details:

customer service, mobility, Troubleshooting

Additional Skills & Qualifications:

Qualifications

Strong Problem-solving and critical thinking skills

Ability to listen and understand basic system issues and work towards a solution

Ability to effectively communicate provide white glove service with all levels of associates

Ability to understand key objectives and prioritize tasks

Knowledge of Telecom Expense Management systems and reporting preferred.

Knowledge of mobile carriers and networks preferred.

Must be available to work outside of normal business hours as needed.

Education & Experience

High School diploma or equivalent

1+ year of technical experience in an IT Hardware/Software support function

Systems & Technology

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Proficient in Windows and Mac

QUALIFIED:

• 5 days on-site, might have flexibility but first mobile endpoint technician in NY.

• might need to go up and down the building.

• sometimes might need to work off of secondary office (3rd and 4th Floor, 1095 6th Ave, New York, NY 10036)

• team in STL: 10 mobile support techs, 5 mobile engineers

• NEEDS excellent customer service skills (understand NY personalities)

• MACOS: general familiarity, very few MacBook but will need apple configurator experience to set up new iPhones

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.