Job Information
Shake Shack Employee Relations Specialist in New York, New York
We Stand For Something Good
Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing. Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.
Job Summary
The Team Member Relations Specialist plays a crucial role in supporting Shake Shack’s People Resources function and is responsible for promoting a positive work environment by managing employee relations matters, resolving conflicts and fostering effective communication between employees and management. Reporting to the Sr. People Resources Business partner, this role serves as a liaison between employees and the HR team, ensuring compliance with company policies, procedures and employment laws.
Job Responsibilities and Duties
Employee Relations (ER):
Serves as a key point of contact for employee relations issues, complaints and concerns and handles all in a fair, consistent and confidential manner.
Assists in resolving employee relations issues, escalating more complex issues to senior HR team when necessary.
Conducts thorough investigations into workplace concerns, allegations of misconduct or policy violations, ensuring compliance with legal and organizational requirements.
Demonstrated ability to handle high volume of employee relations cases with the ability to prioritize based on level of severity and risk.
Maintains accurate records and documentation related to employee relations activities, investigations and outcomes.
Conflict Resolution:
Mediates conflicts and disputes between employees and managers, promoting constructive dialogue and problem-solving.
Facilitates discussions to resolve conflicts, ensuring mutual understanding and agreement among parties involved.
Develops strategies and initiatives to prevent or mitigate workplace conflicts and promotes a culture of respect and cooperation.
Management Guidance:
Provides sound guidance to managers on HR policies, procedures and best practices for consistent conflict resolution.
Administrative Support:
Supports team in managing the background check process for new hires.
Manages the E-Verify process for all new hires.
Knowledge, Skills, Abilities
2-4 years related experience in Employee Relations
Demonstrated ability to build rapport and trust with employees at all levels of the organization.
Strong analytical and problem-solving skills, with a proactive and solutions-oriented approach.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Commitment to upholding ethical standards and promoting a culture of fairness, respect and inclusion.
Strong knowledge of employment laws, regulations and best practices.
Excellent communication, mediation and conflict resolution skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Proficiency in HRIS (Workday preferred) and Microsoft Office Suite.
Pay Range - $69,215.00 - $88,265.00
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
We are expanding across the U.S. and around the world! Join our #ShackFam
Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
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Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing. Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.
Behind every elevated experience is our Team Members and culture of Enlightened Hospitality! We strive to foster a culture that is welcoming, inclusive and allows our Team Members to thrive. Watch this video to see what makes Shake Shack a great place to work.
We are committed to developing future leaders here at Shake Shack. We provide our team members with the tools, resources, and learning opportunities they need to succeed and to grow. Watch this video to explore the possibilities for your career at Shake Shack.
At Shake Shack not only do we Stand for Something Good, but we want YOU to! We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you’ll find your place here to thrive as your authentic self.
