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Meta Content Operations Lead in New York, New York

Summary:

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the employee lifecycle. Within People Ops is the HR Technology team, which focuses primarily on the internal information ecosystem. HR Tech is a multidisciplinary team of experts spanning content strategy & technical web production, enterprise content management, system & solution design, and data & analytics. This team partners most closely with Engineering, product managers, UX researchers, and strategic teams that represent various operational processes and programs.We’re looking for in-depth experience in the domains of enterprise content management, editorial workflows and communications planning, and cross-functional relationships within fast-paced and complex working environments. In a nutshell, you’ll be the person responsible for mapping out the end-to-end content management experience (with a heavy focus on scalable workflows and governance frameworks), facilitating alignment across cross-functional parties, and ensuring appropriate resourcing across the team’s content portfolio.

Required Skills:

Content Operations Lead Responsibilities:

  1. Partner daily with internal communications teams to ensure messaging alignment on timing, tone and desired outcomes

  2. Supervise resourcing allocation of and work directly with vendor team of writers and web producers

  3. Work directly with 100+ cross-functional, global stakeholders to understand their pain points, needs and goals as it relates to best representing their program content and knowledge

  4. Create and maintain editorial workstream plans: essentially, an efficient and scalable system to track, anticipate and coordinate upcoming content needs of our global stakeholders

  5. Consult with various levels of cross-functional partners on their communication and change management strategies

  6. Provide ongoing program updates and reporting to stakeholders

  7. Distill complex source content from multiple teams/stakeholders into user-friendly language that guides employees through often complicated processes

Minimum Qualifications:

Minimum Qualifications:

  1. 6+ years experience as a technical writer, copy writer or editor, and demonstrated experience quickly assessing the content creation skills of others

  2. Proficiency in UX best practices, content strategy, and SEO

  3. Highly collaborative and team-oriented

  4. Demonstrated track record of proactively identifying issues, driving quality solutions and improving processes

  5. Experience building and maintaining cross-functional relationships

  6. Experience driving accountability for deliverables without a formal reporting structure

  7. Proficiency in project management, but formal certification not required

  8. Proficient data analysis skills

  9. Bachelor's degree in a directly related field, or equivalent practical experience.

Preferred Qualifications:

Preferred Qualifications:

  1. Bachelor’s degree in English, Communications or similar field

  2. Proficiency in project management, but formal certification not required

  3. Experience with benefits, compensation, health care, payroll, and related HR realms

  4. Experience in a Big Tech environment

Public Compensation:

$122,000/year to $177,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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