Job Information
City of New York Computer Associate Software in New York, New York
Job Description
The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting, and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. We deliver 1.1 billion gallons of high-quality drinking water per day to 8.5 million New York City residents and more than 1 million people in Upstate New York, and we collect and treat an average of 1.3 billion gallons of wastewater per day.
The New York City Department of Environmental Protection’s (DEP) Bureau of Information Technology (BIT) is responsible for providing quality business, technical and IT system support to our users. This commitment is realized through collaboration, strong relationships, and a unified vision with our partners at DEP to provide quality technological solutions to our business needs. Providing these services allows us to ensure that DEP continues its tradition of delivering excellent service to the residents of New York City.
BIT West of Hudson Upstate Operations team located in Grahamsville NY needs an IT technical support technician whose working knowledge of computer hardware, software, and networking experience allows them the diversity of managing day to day operations whether onsite or remote DEP sites under supervision with moderate latitude for independent action and independent judgement. The selected candidate must be able to work alone and in a team environment with the willingness to learn different functions of our IT business needs. Must enjoy working with people, able to prioritize, multi-task and possess great verbal and written communication skills to clearly communicate resolutions to technical and non-technical staff when providing support.
Our daily operations include helpdesk onsite and remote assistance, travel to DEP sites received through service ticket system; incoming calls; in-person, and via e-mails. Responsibilities will include lifting up to 50lbs in setting up IT equipment and peripherals for individual staff, meetings, training classes, or webinars. Provide technical support to users and assist IT staff as needed for software, hardware, and network needs. Learn SCADA (Supervisory Control and Data Acquisition) system, maintaining desktops in ensuring that critical updates are kept up and upgrades are managed to provide optimal performance to ensure that there are no Cyber security threats to the system. Other tasks include tracking assets; closing tickets; configuring computer systems; mobile setups; IT equipment deployments; Active Directory; disaster recovery; assessing and resolving hardware issues; installing applications; device drivers; System Center Configuration Manager (SCCM); inventorying assets and preparing reports. Working with vendors or third-party contracts for technical support and license issues; monitor and maintain computer systems and networks within the organization in a technical support role. This job may occasionally require extra work hours during the work week and/or weekends for operational support, workload cases, and or project deadlines.
Qualifications
A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or
Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
