Job Information
Research Foundation CUNY Office Operations Assistant in New York City, New York
Job Title: Office Operations Assistant
PVN ID: LA-2411-006549
Category: Clerical/Office Services
Location: LAGUARDIA C. C.
Job Description
General Description
The Office Operations Assistant is an important position in the Pre-Hospital Care. The Pre-Hospital Care Department provides courses in Emergency Medical Technician (EMT), Paramedic, Certified Clinical Medical Assistant (CCMA), American Heart Association (AHA) and National Association of Emergency Medical Technicians (NAEMT). The Office Operations Assistant is the direct contact between students and the department’s staff and faculty. The Office Operations Assistant provides excellent customer service to visitors, students and other internal and external constituents.
This is a detail-oriented position. Our program has many moving parts and high volume of students, classes and faculty. It requires focus and discipline to keep the complicated operations in order. Data entry, maintenance of files, facilitation of orientation sessions, pre-screening, and clinical rotations are all part of the Office Operations Assistant’s responsibilities. Other duties may arise.
Duties and Responsibilities:
Customer Service:
Present a professional, welcoming first contact to all students, staff, teachers, etc. – by phone, in person, and email
Explain the EMT, Paramedic, CCMA and other courses to visitors that come into our department. Serve as the outward face of the Department and first point of contact for the majority of prospective students. Provide flyers and paper information as needed
Answer telephone and e-mail inquiries for information
Maintain a reference handout clarifying our EMT, Paramedic, and CCMA course prerequisites, tuition cost, and course requirements
Schedule appointments for applicants coming in for orientations
Prepare prescreening confirmation emails, and registration emails every semester
Prepare course attendance letters and completion letters, for students and graduates
Facilitating Course Administration:
Prepare individual student file folders and course folders
Organize EMT clinical rotation packets
Photocopy, or send to be photocopied, exams, and handouts for instructors
Facilitate materials for faculty and the Technical Aide. Work collaboratively with all department staff to facilitate department goals
Periodically update class attendance rosters
Add instructors to WhenToWork software when requested
Notify the Director and Coordinator when instructors call out and coordinate with the other instructors via e-mail, text message, or phone call to fill in for that class
Assist the department in preparing for special events such as graduations, career prep workshops, employment events, and job fairs
Scan, photocopy, and distribute to instructors the evaluations from their students
Prepare student course completion certificates and award certificates
Prepare AHA rosters and forward to REMSCO and to the Technical Aide for invoice tracking
Other duties, as assigned
Data Entry/File maintenance:
Input data into XenDirect database such as prescreening completion status, grades
Photocopy instructors’ credentials and faculty update information and forward to Administrative Associate
Update faculty data such as email, phone, etc. as needed and provide same to Administrative Associate
Maintain files for EMT/Paramedic as required by NYS DOH and the College to meet audit requirements.
Assist CCMA program with their filing needs
About LaGuardia Community College
Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York/CUNY. LaGuardia offers more than sixty associate degree and certificate programs, as well as dozens of workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 25,000 students. More than one-third of our degree-seeking students were born outside of the United States, coming to LaGuardia from 136 countries and speaking forty-three heritage languages. More than half are first-generation college students. Sixty-nine percent live in Queens; the rest live in Brooklyn and beyond. Approximately two-thirds of our degree students receive financial aid. Since forty-five percent of them identify as Hispanic, the US Department of Education has designated LaGuardia a Hispanic-Serving Institution. Please visit www.laguardia.edu to learn more.
Other Duties
Other duties as assigned
Qualifications
One year administrative/office experience required
Proficiency with MS Office Suite required
Excellent interpersonal skills required
Associate’s degree preferred
Bilingual – conversational Spanish preferred
Healthcare experience a plus
RFCUNY Benefits RFCUNY Employee Benefits and Accruals
About the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).
RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.
Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.
Key Features
Department Pre-Hospital Care
Status Full Time
Annual Salary Range $50,050.00 - $50,050.00
Closing Date Jan 05, 2025 (Or Until Filled)
Bargaining Unit Yes
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