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Telecom Technician I

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:

You will be working onsite at the Internal Revenue Service’s New Orleans, LA location.

Our Customer’s Mission:

Epsilon is partnered with the IRS to assist them with their increased technical support needs as they undergo a nationwide hiring surge. Epsilon’s team members work in tandem with the local IRS technical personnel to provide deskside and network support services to new and current IRS employees.

An average day:

As Telecom Technician I, you will provide end-user telecom support, maintenance and troubleshooting assistance, and coordinate with other IT organizations or vendors to resolve end-user and network incidents. This role also provides on-site incident management support, delivering resolution for local and wide-area network incidents and problems. In this position you will:

• Troubleshoot and resolve assigned network support trouble tickets, provide timely updates in the ticketing system of the work performed. Also provide corrections of any discrepancies identified, and root cause analysis to prevent future discrepancies.

• Install, maintain and troubleshoot wiring systems, modems, digital devices, computer hardware and peripherals.

• Test, troubleshoot, install and maintain circuits; and uses test equipment.

• Manage existing operational equipment and install and configure new switches and routers, IP desk phones, Voice over IP support on network devices, and ensure that devices are configured correctly.

• Set up replacement switches and routers at network location.

• Test and confirm operation of installed switches and routers.

• Maintain local and wide area network (LAN/WAN) components like CISCO Switches, routers, patch panel support, and cable replacements.

• Remove and execute asset control procedures to excess the refreshed target system.

• Update asset records, prepare equipment for shipment, and deliver the replaced equipment to the Asset Management organization for disposition.

• Utilize Call Management Software to handle voice mail issues.

• Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.

• Perform peripheral repairs and maintenance.

• Relocation of computer equipment.

• Provide informal customer instruction and confirm customer satisfaction.

Basic Qualifications:

• As a requirement of this position, all candidates must be either a U.S. Citizen or have lawful permanent residence in the United States. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

• Must have no less than 2 years’ experience as a Telecom Technician or similar position.

• Must have hands on experience with: Hubs, Routers and Switches, Firewalls, TCP/IP protocols, VoIP, DNS, CISCO Hardware & Products, configurations, troubleshooting, Testing and O&M of the Network.

• Demonstrate knowledge of cabling standards, basic telecommunication standards, and asynchronous modem set-up parameters.

• Strong diagnostic, problem-solving and analytical skills

• Good knowledge of LAN/WAN networks and Telecom environments

• Hands-on experience with common networking software and hardware

• Excellent customer service skills

• Exceptional oral and written communication

• Excellent time management skills

Other Requirements:

• Must be able to pass federal background investigation and obtain a Public Trust

• Local/Regional travel may be required.

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• May be required to lift equipment and boxes, must be able to lift at least 25 pounds.

• Prolonged periods of computer desk work.

• Dexterity of hands and fingers to operate a computer keyboard and other computer components.

• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

• Maintain a professional emotional response when working with others.

• Ability to lift up to 50 lbs.

• Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).

• Maintain and update servers by updating internal hardware.

• Move, rack and stack servers, switches, or routers.

Connect directly with your dedicated recruiter, Jessica, on Epsilon’s careers page.

www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

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