Job Information
Hancock Bank Client Experience Analyst - Card Services in New Orleans, Louisiana
This is a Job Description for a Client Experience Analyst -- Card Services in New Orleans, Louisiana
Summary: Assists with the day-to-day operations of the Check Card and ATM Departments providing customer service to branches and customers by phone, working disputes filed by customers for erroneous charges on their Check Card or ATM card and balancing general ledger and settlement accounts by performing the following duties.
Duties & Responsibilities: Provides customer service via email and phone. Research and processes disputes filed by cardholders. Contacts customers and merchants to resolve disputes. Develops a basic understanding of Regulation E, Visa Regulations, or any subsequent regulations to process daily work. Balances daily, and/or monthly general ledger and settlement accounts. Monitors cardholder transactions via the current fraud system to prevent fraud. Extracts data from Electronic ATM journals to aid in the research of ATM transactions
Requirements
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Qualifications: High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience
Equal
Opportunity/Affirmative Action Employer.
