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Job Title: Clinical Support TechJob Description

Are you a tech-savvy professional with a passion for ophthalmology? Join our innovative team as a Clinical Support Tech and play a crucial role in our bustling ophthalmology clinic. This behind-the-scenes position is perfect for someone who thrives on managing service contracts, overseeing inventory, and providing top-notch technical support for medical devices. You’ll be the vital link between vendors and our IT staff, ensuring our networked ophthalmic equipment runs smoothly.

Responsibilities

• Service Contract Management: Maintain and oversee service contracts across multiple ophthalmology sites.

• Inventory Coordination: Update retirement records, manage inventory, and apply asset stickers to new or old devices.

• Vendor Liaison: Troubleshoot and create cases for networked and exam lane hardware by liaising with vendors.

• Staff Training: Provide training on ophthalmic devices and hardware for staff at all sites.

• Incident Management: Act as the point of contact for incident tickets, collaborating with IT to maintain device functionality.

• Equipment Operation: Operate networked ophthalmic equipment within the clinic workflow, using tools like Epic MWL, Forum, and advanced storage systems.

• Data Retrieval: Assist tech teams by retrieving patient data across devices to address missing information.

• Documentation: Develop training documents to ensure consistent processes across sites.

• Order Management: Resolve issues with discontinued or incorrectly billed orders, facilitating communication among techs, physicians, and billing.

• Compliance and Record Keeping: Ensure HIPAA compliance, track and resolve incorrect patient data, and update incident records across all sites.

Essential Skills

• Experience as an Ophthalmic Tech

• Expertise in medical device support

• Experience in ophthalmology

• Ability to maintain strong vendor relationships

• Tech-savvy with excellent troubleshooting skills

Additional Skills & Qualifications

• Understanding of optometry medical/equipment terminology and functions

• Professional and reliable demeanor

• Ability to develop comprehensive training documents

• Experience in managing incident tickets and collaborating with IT teams

Work Environment

Join us in a fast-paced ophthalmology practice where your behind-the-scenes work will be pivotal. You’ll primarily work in our main clinic but may need to travel to other sites within New Haven County to address technical issues. Interact with a diverse group of stakeholders, including vendors, IT staff, and billing departments, ensuring the seamless operation of our clinical support systems and contributing to the overall efficiency of our practice.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.