Easter Seals Jobs

Description

Full job description

Responsibilities:

• Respond to requests for technical assistance in person or via remote access.

• Provide technical and administrative support for workstations and PCs.

• Support users in Microsoft Office products and Google Workspace cloud apps.

• Provide support at each remote location; must have valid driver’s license and reliable transportation to facilitate these trips.

• Follow standard help desk procedures. Log all help desk interactions into the ticketing system.

• Maintain equipment inventory database.

• Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.

• Completes and documents technical projects such as the testing of hardware and software products.

• Order new and replacement equipment and supplies in coordination with the Manager of IT.

• Manages equipment inventory and deployment/redeployment. Assist in software deployment.

• Provide feedback to the Manager of IT on equipment replacement requirements.

• Manage and maintain logs of equipment replacement expenses throughout the year.

• Supports and maintains smart phones/mobile devices.

• Supports VOIP telephone system.

• Maintains departmental organizational units (OU) in active directory.

• Stay current with system information, changes, and updates.

• Work within the boundaries of security best practices and standard operating procedures.

• Available to be on-call as needed to support the Help Desk system and organizational needs.

• Demonstrate flexibility and teamwork.

• Responsible for maintaining professional work standards.

• Assists in special projects and work with other IT Department staff members as necessary.

Skills and Qualifications:

• 2+ years IT help desk experience

• 2+ years experience with Google admin console and Google Workspace including Gmail, Groups, Drive, Docs, Sheets, and other Google cloud apps a must.

• 2+ years experience and current knowledge of workstation-related hardware and software.

• 1+ years experience working with IT help desk ticketing systems.

• 1+ years experience with remote desktop environments including Citrix.

• 1+ years experience with remote software, including Team Viewer, LogMeIn, Automate.

• 1+ years experience with Microsoft 365 products including Entra ID, Intune, SharePoint Online, Exchange Online, and Teams.

• Knowledge of end user productivity applications such as Adobe Acrobat/Pro and Office Suite perpetual and subscription apps.

• Advanced proficiency with Windows OS (10/11).

• Extensive experience with Server 2012r2/2019/2022.

• Solid understanding of server administration.

• Proficient knowledge of TCP/IP concepts pertaining to supporting thin clients and workstations in a LAN/WAN environment.

• Advanced proficiency and support of Apple iOS devices for troubleshooting and repairing miscellaneous hardware/ software problems.

• Solid understanding of network architecture, firewalls, end-point protection, and virtualization.

• Proficient in imaging and cloning applications related to workstations, laptops and thin clients.

Requirements Citrix Technologies, Microsoft, Active Directory, Computer Hardware, Deployments, Remote Access, Remote Access, Remote access VPNs, Remote access technologies, Microsoft Office Suites, PC Desktop - Workstation, Software Deployment, VoIP, Google Apps, Google Drive, Google Suite, Citrix, Logmein, MS Office 365, O 365, Microsoft Entra ID, Intune, Intune, Windows Intune, SharePoint, Microsoft Exchange, MS Windows 10, Windows 11, MS Windows Server 2012, Windows Server 2019, TCP/IP, Apple iOS Technology Doesn't Change the World, People Do.®

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