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Rutgers The State University Unit Computing Specialist in New Brunswick, New Jersey

Position Details

Position Information

Recruitment/Posting Title Unit Computing Specialist
Job Category Staff & Executive - Information Technology
Department Technical Support
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist for Technical Support.Among the key duties of the position are the following:
  • Provides in-person as well as remote as required technical support.
  • Engages and works with all departments and staff within the Division of Continuing Studies.
  • Works directly with both credit and noncredit faculty and instructors as needed to ensure in-person, remote and hybrid instruction continues w/out interruption.
  • Provides hardware support for both Apple and Windows devices, device deployments, computer lab imaging, printer management, virus and malware support as well as any other technical assignments as directed by the Unit Computing Manager.
  • Resolves new or ongoing support tickets from our online Helpdesk application.
  • Provides support for remote tool usage, such as staff needing assistance with Zoom or WebEX.
  • Provides moderation assistance or tool support for noncredit courses or other administrative or educational remote engagement needs.
Position Status Full Time
Hours Per Week
Daily Work Shift Day
Work Arrangement
FLSA Nonexempt
Grade 03
Position Salary
Annual Minimum Salary 59744.00
Annual Mid Range Salary 75576.00
Annual Maximum Salary 91408.00
Standard Hours 37.50
Union Description Admin Assembly (MPSC)
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP
Qualifications

Minimum Education and Experience
  • Bachelor's Degree in a related field or an equivalent combination of education and/or work experience dealing directly with end user technical support.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Ability to troubleshoot, diagnose and recommend repairs to consumer computing equipment.
  • Strong understanding of consumer and desktop computer equipment, both Windows and Apple platforms.
  • Ability to diagnose hardware problems and recommend solutions to ensure equipment is maintained and utilized to be effectively usable luring its budgeted lifecycle.
Preferred Qualifications
  • Certifications or qualifications on desktop or consumer hardware.
  • Two (2) years of hands on work experience dealing directly with end user technical support.
Equipment Utilized
  • Apple OS.
  • Windows 10.
  • Windows 11.
  • Mobile OS systems utilizing on iOS and Android.
Physical Demands and Work Environment
  • Ability to lift 50 pounds.
Special Conditions
Posting Details

Posting Number 24ST2672
Posting Open Date 11/14/2024
Special Instructions to Applicants
Regional Campus Rutgers University-New Brunswick
Home Location Campus Cook (RU-New Brunswick)
City New Brunswick
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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