Easter Seals Jobs

Description

Responsibilities:

1. Manufacturing IT Systems Support

• Assist with the implementation and maintenance of IT solutions for manufacturing shop-floor operations.

• Provide comprehensive support for manufacturing systems and desktop computing environments.

• Collaborate with departments including Supply Chain, Warehousing, Facilities, Engineering, QA, and QM to document user requirements and support system improvements.

• Contribute to new system selection, implementation, and the design of business processes (e.g., e-logbooks, electronic batch record management, and electronic inventory systems).

• Develop and document functional and technical aspects of system integrations.

2. System Maintenance and Compliance

• Manage the lifecycle of assigned manufacturing IT systems.

• Maintain system documentation and ensure compliance with regulatory standards (e.g., GxP).

• Support incident resolution using Lean methodology and continuously improve system usage.

3. Serialization Systems

• Provide support for track-and-trace serialization systems, packaging, and labeling compliance.

• Assist with technical operations of serialization platforms (e.g., ACG/Systech, RfXcel).

• Enable new partner and product setups within serialization systems.

4. Desktop Support and Troubleshooting

• Address technical issues related to computer systems, software, phones, printers, and more.

• Resolve ServiceNow tickets through direct interaction or remote support.

• Install, modify, and repair hardware and software to minimize downtime.

• Provide training and create user documentation.

• Run diagnostics to optimize system performance.

5. Laboratory IT Support

• Address IT-related requests for laboratory environments.

• Support protocol execution for laboratory systems, ensuring compliance and efficiency.

6. General Responsibilities

• Adhere to confidentiality, company policies, and departmental procedures.

• Ensure all issues are logged, prioritized, tracked, and resolved appropriately.

• Contribute to overall system and process improvement initiatives.

• Perform other duties as assigned.

  Requirements

Qualifications:

• Education:

• High School Diploma or GED – Required

• Bachelor’s Degree in Information Technology or related field – Required

• Experience & Skills:

• 5+ years of IT experience with a focus on manufacturing or related industries

• Strong verbal and written communication skills

• Exceptional customer service skills with a high level of professionalism

• Availability to work additional hours as needed and respond to off-hours requests via a company-provided phone

• Proficiency in regulatory compliance, including:

• 21 CFR Part 11, Data Integrity, cGMP, and cGDP (Intermediate)

• Good Practices compliance for regulated industries such as pharmaceuticals

• Familiarity with systems like electronic logbooks, batch record management, and inventory management systems

• Knowledge of serialization technologies for pharmaceutical packaging and distribution

• Experience with service management tools (e.g., ServiceNow) and IT system support/maintenance

• Strong understanding of hardware and software systems

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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