Easter Seals Jobs

ICT Engineer - Data Center

Job ID

196366

Posted

03-Dec-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers, Engineering/Maintenance, Project Management

Location(s)

Mumbai - Maharashtra - India, Navi Mumbai - Maharashtra - India

The ICT Engineer is responsible for liaising with the ICT Team Leader to ensure delivery of the requests is within the timescales expected.

It is always his/her responsibility to liaise closely with their customer and promote a positive image of the company

Key Responsibilities

• Responsible for overall coordination with MS internal teams, MS contractors, etc. meeting deliverable milestone/timelines

• Gather hardware requirements BOM (model, delivery dates etc.) from various IT teams.

• Build up rack matrix / elevations and manage the same, based on the requirement from different silos.

• Co-ordinate with the Datacenter vendors for the buildout of the DC space with respect to the Racks, Cabling installation.

• Centralize all installation requests for different IT Teams. Co-ordinate with the teams for Raising Change Management request.

• Work closely with different IT third party vendors for equipment delivery. Co-ordinate with the teams for Raise access request to service providers.

• Physical rack and stacking of IT equipment (e.g. power connections, patching, iLO configuration) handover to different IT silos.

• Knowledge on cabling, Panduit products

• Update equipment inventory management system and rack elevations.

• Coordinate and escort Telco carrier vendors for circuit installations. Witness testing.

• Coordinate and supervise installation of MS cabling contractor, witness any cabling testing onsite testing

• Prepare defect lists for different MS contractors and Service providers installation.

• Centralize all decommission requests for different IT silos. Raising change management request.

• Work with disposal vendors on equipment disposal, HDD degaussing and update store room inventory records

• Provide weekly reporting on project construction status to regional EDC team.

• Document management

• Data Centre Power-down management: coordination with different vendors and all IT silos for DC power down events

• Equipment Disposal : obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management, IT Security, and approved

Job Level Specific Duties

• Able to work in Shifts (morning/afternoon) when there is any shortage of resources

• Monitor the Service Now Queue and accept the tickets, assign the tasks to the team

• Audit regular Audit to check if the Inventory management systems is updated regularly by the team

• Update respective tools to support the operations

• Perform user acceptance testing of any new tools

• Create ad-hoc reports

• Update Sharepoint sites

• Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement.

• Identify opportunities for growth within the customer environment.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)