Easter Seals Jobs

Operational Reporting & Analytics Lead - 2407023280W

Description

Kenvue is currently recruiting for:

Operational Reporting & Analytics Lead

This position reports into Head of Operations and Enablement, and is based at Paranaque, Philippines.

Who we are

At Kenvue (https://www.kenvue.com/) , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here (https://www.youtube.com/watch?v=XhsbOsBiX_M) .

What you will do

The Operational Reporting & Analytics Lead will be pivotal in driving data-driven decision-making within our newly established contact center operations. This individual will lead a team responsible for developing and delivering comprehensive reporting and analytics solutions that provide actionable insights into operational performance, customer service metrics, and workforce efficiency.

Key Responsibilities:

• Develop and implement a strategic roadmap for operational reporting and analytics in alignment with business objectives and contact center KPIs.

• Lead a team of analysts and data specialists to gather, analyze, and interpret data from various sources including case management platforms, telephony platforms, and operational databases.

• Design and deliver robust reporting dashboards, executive summaries, and ad-hoc analyses to monitor key performance metrics and identify trends, issues, and opportunities for improvement.

• Collaborate closely with cross-functional teams including IT, HR, and Procurement to ensure data integrity, standardization, and alignment of reporting methodologies.

• Drive continuous improvement initiatives based on data insights to optimize contact center operations, enhance customer satisfaction, and increase operational efficiency

• Provide strategic guidance and recommendations to senior leadership based on data analysis and insights

Qualifications

What we are looking for

Required Qualifications

• Minimum of 10 years of relevant business experience.

• Bachelor’s degree in business administration, Economics, Finance, Human Resources, Engineering, IT, or Supply Chain.

• Demonstrated experience leading global and diverse teams.

• Experience leading, developing, and managing operational data and/or reporting programs and teams in a shared services organization, preferably Procurement, Finance, or HR.

• Strong analytical skills with the ability to interpret complex data sets and translate findings into actionable insights and strategic recommendations.

• Proficiency in data visualization tools such as Power BI, Tableau, or similar, with hands-on experience in dashboard development and report automation.

• Excellent leadership and communication skills with the ability to collaborate effectively across teams and influence decision-making at all levels of the organization.

What’s in it for you

• Competitive Benefit Package

• Flexible Work Set-up

• Learning & Development Opportunities

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!

• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Asia Pacific-Philippines-National Capital-Paranaque

Job Function Finance

Req ID: 2407023280W