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As an implementations analyst, you are working with a number of different internal stakeholders and ensuring that the client is being onboarded to the highest standard. This role offers an exciting opportunity with exposure to senior stakeholders.

As an implementations analyst in Workplace Solutions, you will be one of the first point of contacts for a new client. Your day to day includes conducting customer calls, delivering projects on time and within scope for the project plan. The role also involves walking the customers through import files layouts and answering queries on this, managing stakeholders expectations, setting deadlines, manage risks and take corrective actions when needed.

This role demands excellent communication, project management skills and organizational skills.

Job Responsibilities:

• Implement and manage a portfolio of Companies operating employee share plans within a team framework.

• Interact with customers/clients on operational transactions related to their share plan program and execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting and problem solving.

• Organise, develop and maintain procedural and process documentation related to client companies' program(s) to ensure accurate transaction processing and minimize risk while assisting with data analysis and data conversion projects.

• Assist in identifying new system tools and enhancements to existing systems.

• Implement projects to enhance business operation as well as act as a point of contact for Client Accounts during the implementation phase

• Create and maintain excellent relations with key business partners.

• Identify innovative client solutions and support internal activity as well as assist with IT Support e.g. Single Sign On features / Reporting Module enhancements.

Required qualifications, capabilities and skills

• Excellent communication skills.

• Ability to problem solve and adapt.

• Project management skills

• Stakeholder management skills

• Proven numeric, financial analysis, documentation and procedural skills required

• Excellent computer skills including Microsoft Excel and Word

• Demonstrate commercial acumen with an ability to be innovative & pro-active

• Ability to prioritise and adhere to tight deadlines

Preferred qualifications, capabilities and skills

• Bachelors degree in Business/Finance or equivalent experience preferred.

• Experience in Share Plan or similar industry desirable but not required.

J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans