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Office Support Specialist 2 - Water Services

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Office Support Specialist 2 - Water Services

Salary

$46,265.35 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

24375E

Department

Metro Water Services

Opening Date

06/17/2024

Closing Date

6/27/2024 11:59 PM Central

• Description

• Benefits

• Questions

Position Description

The Office Support Specialist 2 position oversees, coordinates, and participates in administrative, clerical, and record-keeping activities within Metro Water Services (MWS). Current vacancies are in System Services and the Operations Division. The primary functions of the position will be data entry and report preparation utilizing various software programs. Other duties may include payroll, sorting mail, processing purchase requisitions, and other similar administrative activities. Additional positions may be filled from this recruitment.

Employees at Metro Water Services (MWS) work around the clock to supply, treat, manage, and protect our water resources in a sustainable manner for the benefit of all who live, work, and play in our community. Our dedicated, diverse workforce provides high-quality drinking water and the best in wastewater treatment, stormwater management, and waste collection services for our customers in the Nashville-Davidson County area. Our employees work together to service more than 210,000 water and 216,000 sewer accounts, along with over 150,000 curbside waste collection customers. We are looking for highly engaged individuals to join our team.

Typical Duties

System Services

• Creates and closes work orders in Infor/Hansen/ City Works software system.

• Performs quality assurance/quality control (QA/QC) for data entry of work orders and service requests using a variety of software programs.

• Processes service requests for flow tests, new infrastructure acceptance, etc.

• Runs weekly and monthly reports in Infor/Hansen/City Works.

• Serves as backup for payroll, work order costing, and other data entry activities.

• May sort and distribute mail.

Operations

• Creates and closes Work Orders and Service Requests in Infor/Hansen/City Works software systems.

• Tracks and records facility payroll.

• Creates and distributes reports for the Operations management team.

• Receives and records requests for conference room meeting scheduling.

• Answers facility phone as needed.

• Books travel arrangements as needed.

• Takes minutes during meetings as needed.

• Scans and indexes documents in the Document Manager software system.

• Maintains accurate facility and personnel records.

• Provides other clerical and administrative duties as required.

• Processes and prepares invoices for approval (R-12).

• Serves as the face of the facility by greeting visitors, receiving packages, and directing personnel during conference room events.

Minimum Qualifications

High School Diploma plus five (5) years of increasingly responsible clerical/administrative experience.

Additional education may be considered in lieu of experience.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Experience with data entry in enterprise-wide systems

• Experience in processing service requests and work orders

• Bilingual

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

• No diploma

• High School Diploma or equivalent

• Associate's Degree

• Bachelor's Degree

• Master's Degree

  02

  how many years of increasingly responsible clerical/administrative experience do you have?

• None

• One to Two years

• Three to Four years

• Five to Six years

• Seven or more years

  03

  Briefly describe your increasingly responsible clerical/administrative experience.

  04

  Briefly describe your experience processing service requests and work orders. If none "n/a"

  05

  Briefly describe your experience with data entry in enterprise-wide systems. If none "n/a"

  06

  If you are bilingual, use the area below to list the language(s) and the level of communication.

  Required Question

Agency

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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