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IS Operations Analyst 1 - Field Support Services

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IS Operations Analyst 1 - Field Support Services

Salary

$63,823.33 - $73,394.32 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

25074C

Department

Information Technology Services

Division

Field Support Services

Opening Date

12/19/2024

Closing Date

1/5/2025 11:59 PM Central

• Description

• Benefits

• Questions

Position Description

This position is a field technician position within the ITS Field Support Services Group responsible for configuring, deploying and supporting workstations for multiple Metro agencies. This position requires candidate to lift 40 pounds (printers, monitors, etc.) on a routine basis.

*Information Technology Services (ITS) is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays and may include overtime hours but only as necessary. *

The men and women in Metro’s Information Technology Services (ITS) department work 24-7 to ensure optimum communications both within Metro and between Metro and the general public. Multiple IT teams work to ensure information safety and efficient and effective business transactions.

Your resume must be attached to the application in order to be considered

Typical Duties

• Installation of new workstations (hardware, operating systems, application software) following departmental standards.

• Utilize Microsoft SCCM to install OS image and software.

• Gather information to facilitate resolution of incidents.

• Provide consultation of IT service offerings to Metro agencies.

• Document known issues and resolutions to be shared with internal team members.

• Review literature, consult with experts, and coordinate with vendors to identify appropriate hardware and/or software solutions to complex issues.

Minimum Qualifications

Any combination of education and experience that would enable the incumbent to perform the duties of the position at the appropriate level of IS Systems Operations Analyst 1. Employees would have two (2) years experience in information technology Desktop Support and the Microsoft SCCM asset management system.

* Additional experience may be considered in lieu of education*

License Required:

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Experience supporting Windows 10 and 11 operating systems

• Experience supporting computer hardware, including laptops, desktops, tablets and peripherals

• Experience working in a technical customer service environment

• Experience working with a ticket tracking system (e.g. ServiceNow, Cherwell, SMAX, etc.)

• Knowledge of best practices and industry standards around IT Service Management

• Industry Certification such as A+, MCDST, or MCITP

• ITIL or ISO/IEC 20000 certification

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

• No diploma

• High School Diploma or equivalent

• Associate's Degree

• Bachelor's Degree or Higher

• Master's Degree

  02

  How many years of experience in information technology Desktop Support and the Microsoft SCCM asset management system do you have?

• No Experience

• 1 year

• 2 years

• 3 years

• 4 years

• 5 years

• 6 or more years

  03

  Describe your experience in information technology Desktop Support and the Microsoft SCCM asset management system. If none, type N/A.

  04

  Do you have a valid Driver License?

• Yes

• No

  05

  Do you have experience supporting Windows 10 and 11 operating systems?

• Yes

• No

  06

  Briefly describe your experience supporting Windows 10 and 11 operating systems. If none, type N/A.

  07

  Do you have experience supporting computer hardware, including laptops, desktops, tablets and peripherals?

• Yes

• No

  08

  Briefly describe your experience supporting computer hardware, including laptops, desktops, tablets and peripherals. If none, type N/A.

  09

  Do you have experience working in a technical customer service environment?

• Yes

• No

  10

  Briefly describe your experience working in a technical customer service environment. If none, type N/A.

  Required Question

Agency

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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