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FirstService Residential Housekeeping Supervisor in Nashville, Tennessee

Job Overview:

The Housekeeping/Janitorial Supervisor is responsible for directly managing and ensuring timely completion of the janitorial operations of the janitorial personnel. Specific responsibilities include employee training and orientation of cleaning products, chemicals, equipment, inventory control, quality assurance, maintaining state and federal mandated standards of safety and responding to customer complaints

Your Responsibilities:

  • Ensures proper usage of supplies and equipment through the training and development of employees.
  • Teaches janitorial staff how to safely operate and maintain all types of cleaning machinery and equipment.
  • Trains employees how to safely use cleaning chemicals and agents.
  • Provides a safe working environment for employees.
  • Responds to emergency situations in a timely and efficient manner.
  • Resolves and follow-up on all complaints/issues.
  • Conducts building inspections.
  • Plans, organizes, directs, coordinates, and supervises all functions and activities of the custodial department.
  • Oversees and evaluates performance of the custodial operations.
  • Maintains a safe and secure environment throughout the building/property(s).
  • Responsible for recruiting, selecting, orienting, and training employees.
  • Supervises, trains and directs janitorial staff through work orders.
  • On call availability for emergencies and projects as assigned by property manager.
  • Schedules and assigns work responsibilities to employees to meet shift requirements.
  • Follows safety procedures and maintains a safe work environment.
  • Ability to properly utilize new equipment and follow safety procedures prior to using this equipment

Additional Duties:

  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by Management.
  • Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Must possess prior experience in janitorial/custodial services. Two (2) to three (3) years of supervisory experience preferred.
  • Proficiency and working knowledge of Microsoft Office Applications preferred.
  • Effective written and verbal communication skills.
  • Strong customer service, communication and interpersonal skills required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

  • Ability to lift 30 – 50 lbs following appropriate safety procedures.
  • Work in an upright standing position for long periods of time (8-12 hours/day).
  • Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain).
  • Walk and climb stairs.
  • Handle, finger, grasp and feel objects and equipment.
  • Reach with hands and arms.
  • Communicate, receive and exchange ideas and information by means of spoken and written word.
  • Ability to quickly and easily navigate the property/building as required to meet the job functions.
  • Ability to complete all required forms.
  • Ability to work extended/flexible hours and weekends based on project requirement.
  • Driving when necessary.
  • Ability to respond to emergencies on a timely manner.
  • Climb ladders and work at heights above ground level (maximum 3 ft).

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $21.00 Hourly; paid bi-weekly

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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