Easter Seals Jobs

Job Number 24173209

Job Category Sales & Marketing

Location Sheraton Fiji Golf & Beach Resort, Denarau Island South, Nadi, Fiji, Fiji

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Responsible for enhancing communication between property departments and wedding coordinators to ensure consistent, high level service throughout pre-wedding, wedding and post-wedding phases of property events. Works with his/her supervisor to ensure their wedding events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding wedding functions.

CANDIDATE PROFILE

Education and Experience

• High school diploma ; 2 years’ experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Event Operations

• Greets customer during the event phase and hands off to Event Operations for the execution of details. Should be available for operational needs pertaining to the wedding.

• Verifies hourly associates understand expectations and parameters for event activities.

• Adheres to all standards, policies, and procedures.

• Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Ensures that coordinators close off wedding billings no more than 30 days after the event.

• Participates in customer meetings for assigned groups with guidance from his/her supervisor.

Providing and Ensuring Exceptional Customer Service

• Encourages associates to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.

• Makes presence known to customer at all times during this process.

• Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.

• Follows-up with customer post-event.

• Responds to and handles guest problems and complaints.

• Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

• Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with associates.

• Interacts with guests to obtain feedback on product quality and service levels.

• Solicits feedback from the property departments to identify areas for improvement to enhance the wedding experience.

• Participates in pre- and post- event meetings as required to review and communicate group needs and feedback.

• Works with the property staff and customers to address operational challenges associated with wedding groups.

• Participates in activities to improve service performance using his/her evaluation of the issue and resolution.

Supporting the Sales and Marketing Function

• Assists with the sales process as necessary.

• Up-sells products and services throughout the event process.

• Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

• Performs other duties as assigned to meet business needs.

‘’Eligible to Individuals with working rights in Fiji''

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.