Easter Seals Jobs

Employee Type:

Regular

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Position Summary:

The outpatient rehabilitation medical receptionist/technician is the first point of contact for the patient. Responsibilities include, but are not limited to, greeting patients as they enter the clinic, answering incoming phone calls, scheduling patients, assist in the patient registration process, communication of benefit information, scanning patient documentation, collection of payments, and running reports indicated by managements. Provides support in patient care and in carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional practices and ethical standards. Provides cleaning and preparation of treatment areas and equipment as established by the department. Will have home facility assignment but remains ready to float emergency situations to other TH locations. The employee will complete other duties as assigned.

Essential Functions:

1. Demonstrated the ability to perform therapeutic activities as directed by and under supervision of a licensed therapist

2. Demonstrated the ability to perform basic patient monitoring (i.e., blood pressure, heart rate, respiratory rate), equipment set-up, and knowledge of precautions / contraindications of therapeutic techniques and or modalities

3. Provided daily cleaning and preparation of treatment areas / equipment as established by the department.

4. Performs and completes end of month cleaning, necessary logs, and maintains clinic inventory

5. Tracking outbound / inbound department documentation and communicating patient information

6. Promotes and ensures excellent customer satisfaction as evident through positive responsiveness and attentiveness to patient and family needs

7. Promotes and ensures excellent customer satisfaction by providing and educating incoming patients and family on information regarding insurance coverage

8. Complete Pre-visit Chart Preparation - Perform medical record review within EMR to facilitate provider and clinical staff efficiency during patient visit. Per documented care protocols, determine appropriate forms and paperwork needed for a complete registration. Contact the patient prior to their initial appointment to educate about benefit information (when able with completion of pre-reg).

Non-Essential Functions:

• Complete required orientation as directed by facility

• Follow facility and OSHA safety rules and procedures while on assignment

• Follow facility and Joint Commission guidelines and recommendations

• Respect cultural and religious practices of patients

• Uphold HIPAA regulations

• Punctual and dependent for assigned/confirmed shifts

Required / Minimum Qualifications:

EDUCATION : High School Degree Required. College or specialized training preferred.

EXPERIENCE :

• Previous experience in a healthcare setting preferred

• Previous experience with Insurance Payer regulations preferred

• Medical terminology knowledge preferred

• Prior experience with interpreting and following detailed policies and workflows

• Prior experience with electronic medical records in a healthcare environment

• Prior experience obtaining authorizations and scheduling appointments, rehabilitation preferred.

• Prior experience with Meditech, Raintree software program, and Microsoft Office preferred.

LICENSURE/CERTIFICATION : None required

KNOWLEDGE/SKILLS/ABILITIES :

• Medical Terminology knowledge, required.

• Customer service experience

• Time Management skills/ability to multi-task preferred

• Ability to quickly develop rapport with customer base including but not limited to physicians, coworkers, and ancillary personnel

• Demonstrates the ability to independently think and make judgments in interpreting and adapting

guidelines and making judgment decisions on specific problems

Administrative Supervision: None

Functional Supervision: None

Physical Requirements:

PHYSICAL REQUIREMENTS : Medium: While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; occasionally (activity or condition exists up to 1/3 of the time) to use hands, fingers; and frequently to talk or hear. The employee must exert 20 to 35 pounds of force occasionally, and/or 10 to 15 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.