Easter Seals Jobs

Job Family: Customer Services

Req ID: 449501

Who is Supplyframe?

Acquired by Siemens AG 4 years ago, Supplyframe is the leading Design-to-Source Intelligence platform for the global electronics value chain, with solutions that interpret billions of intent, demand, supply and risk signals to deliver insights through the design-to-market product lifecycle. A community of over 10 million engineering and supply chain professionals engage with our search, media, and SaaS solutions to optimize in excess of $120 billion in annual direct materials spend. Supplyframe is headquartered in Pasadena, California, with additional offices in Texas, United Kingdom, Serbia, France, and China.

Summary

We are looking for a dynamic individual who will contribute to the future of the electronics industry by creating a world-class experience for customers using Supplyframe SaaS solutions.

As a Solution Delivery Consultant, you will work with our customers, independently or with other Siemens and Supplyframe team members, to bring value to customer organizations through the implementation of Supplyframe SaaS solutions. You will participate in identifying and defining solution rollout programs alongside customer engagement teams. You will be responsible to deliver against these programs, guiding the customer through all aspects of their Supplyframe implementation. Your mission is to accelerate the customer’s Supplyframe value journey, fueling growth, partnership, and shared success.

This role requires a high level of independence to lead successful software implementations from kickoff to completion. Likewise, this role requires a high level of collaboration with customer project teams and business leadership. A Supplyframe Customer Success Manager is paired with you on every customer engagement. Together, you will devise a plan for continued success that the Customer Success Manager will carry forward with that customer as your move forward to your next assignment.

Responsibilities

• Implement Supplyframe software solutions to address customer business needs

• Lead project kickoffs, requirements workshops, and solution definition walkthroughs

• Transfer business requirements into solution configurations and usage methodologies

• Specify solution data requirements and support technical teams with data integrations

• Support customer teams through the preparation and execution of acceptance testing

• Guide and support the customer through launch planning and readiness, end user training, and production Go-Live events

• Partner with Supplyframe Customer Support in delivering post-launch hypercare

• Partner with Supplyframe Customer Success in developing a plan for continued customer success, including post-launch solution adoption and value realization

• Keep sponsors and stakeholders informed of progress, tracking and communicating project changes per the agreed-to governance model

• Support pre-sales solution scoping and occasionally sales pursuit activities

• Collaborate with Supplyframe Product Management to inform the continued growth and evolution of our SaaS product portfolio

• Maintain subject matter expertise in our SaaS products and solutions, and in the benefits that they offer to our customers

• Maintain subject matter expertise in the preferred data integration methods to enable our solutions

• Maintain subject matter expertise in our project delivery approach & methodology

• Collaborate with fellow Solution Delivery team members to elevate our ability to deliver against our shared mission

• Travel to customer sites as required

Requirements

• Bachelor’s degree, preferably in Supply Chain, Computer Science, or related, or equivalent work experience

• Six Sigma, Project Management Professional (PMP), ERP certifications (SAP, Oracle) is desired

• Mid level experience of solution consulting or implementation experience on enterprise software projects (ERP; Source to Pay; Quote to Order)

• Proven practical experience in spend management, supply chain planning, and/or customer quoting domains is strongly preferred

• New Product Introduction (NPI) or manufacturing experience in Aerospace & Defense, Automotive, Electronics, Industrial Equipment, or Medical Devices is desired

• Detail-oriented with a positive and inquisitive attitude

• Exhibit a high degree of self-motivation and drive

• Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders in a fast-paced, dynamic environment

• Customer-focused mindset with a passion for delivering exceptional service

• Ability to understand complex technical processes, problem solve and influence customers on best practices or workable solutions

• Excellent verbal and written communications skills

• Business language proficiency in English and German

• Proficiency using the Microsoft Office suite of tools

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

#LI-JR1, #LI-PLM, #DISW, #LI-hybrid, #SWSaaS, #LI-FRAME