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About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE : Project/Program Analyst or Specialist II or Team Lead

LOCATION : Mumbai

GRADE : 8

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Position accountable for ensuring the successful design, development and deployment of global service processes and related infrastructure

• Position impacts the business by building new service capabilities and/or improving operational efficiency

• Position responsible for being subject-matter experts regarding the processes/infrastructure for which they are responsible and are key contributors during development and deployment; In addition to planning and budgeting, position often leads and manages the overall realization effort

• Presents and gains agreement for problem isolation, solution creation and implementation plans; Isolates standard problems

• Forms project team, facilitates project binder content, conducts project team meetings, owns meeting minutes and risk/issue documentation and resolution

• Analyzes, designs, and develops well-defined methods and procedures for service related activities.

• Monitoring and reacting to events for all customers

• Provide support to operational personnel, monitor process performance, drive standardization and manage changes

• Develop and implement consistent processes and infrastructure globally to support (new and existing) service capabilities and drive down operational cost

• Provide support to service operations personnel to ensure consistent process execution and contain cost

• Monitor process execution and identify areas for improvement;

• Collaborate with operational teams and other support organizations to deploy process and/or infrastructure changes when needed

• Responsible for the analysis, design, and development of well-defined methods, procedures, and programs for service-related activities’ Lead and contribute to the deployment of new processes, systems and related infrastructure and provide support to personnel who directly support customers

• Determine ways to simplify or eliminate redundant or unnecessary steps/activities resulting in further efficiencies in cost and speed; Propose, develop, and implement processes that address NCR business needs

• Secure process owner sponsorship and all approvals; Gather global requirements; Gain consensus for consistent global implementation

• Provide key input for training development

• Subject Matter Expert (SME) for global processes and process architecture

• Understand and communicate process capabilities; Ongoing maintenance of process documentation; Share process knowledge with local or global process owners, as well as with end users

• Provide ongoing support of assigned business processes; Analyze, design, and develop well-defined methods, procedures and programs in the delivery of NCR business solutions

• Gather, define and document system/tool business requirements; Ensure that systems/tools effectively and efficiently support business processes

• Assist IT in the development of functional specifications

• Provide thought leadership in creation of infrastructure architecture

• Manage deployment of new capabilities (processes, systems & infrastructure) from SAT/UAT through Go Live; Manage ITS activities (e.g., application, system, network upgrades) for customer deployments

• Coordinate business user testing activities; Develop user documentation and training materials and train global end-users when necessary

• Execute customer implementation process

• Develop and communicate business justification for projects/programs

• Prepare cost/benefit analysis (ROIs, etc.) with process/system owner; Track financial activities related to projects/programs

• Work with stakeholders (internal/external) to set priorities and manage activities; Provide status reports to management and other stakeholders

BASIC QUALIFICATIONS:

Technical/Vocational Certification

1-2 years of related experience

Direct operational experience as a Practitioner or manager within a sought process/infrastructure area is desirable

Demonstrate financial knowledge/skills

Experience in application of process improvement methods and tools such as reengineering, structured problem solving, change management, and program management is an asset

Must know how to provide leadership among peers and higher level managers and possess excellent interpersonal and communication skills

PREFERRED QUALIFICATIONS:

Bachelor’s degree in a business or technical-related discipline; such as Business Administration or Information Technology

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.