Easter Seals Jobs

Operations Reporting Analyst - Mumbai 1

Req ID#: 385113

Mumbai, India, IN, 400072

Job Description:

Job Details

Operations Reporting Analyst – Mumbai Location

Candidates should be from Mumbai Only

Shifts – 24 x 7

Working days – 5/6 days (Depends)

Transport – Home drops will be provided

Job Description

Job Description

• 1-2 years of experience in similar profile.

• Minimum Graduation.

• Should have financial knowledge of call centers workings.

• Flexible, creative problem-solving, anticipates changes and welcomes challenges.

• Strong computer skills that include proficiency in MS Office suite, particularly Excel.

• Previous experience in a dynamic, fast-changing call centre environment required.

• Proven analytical skills ability to communicate with various management levels.

• Must be able to communicate clearly and effectively with all levels within the organization.

• Knowledge of various Call Center Reporting Systems would be a plus.

Primary Responsibilites

• Build Multiple & Analytical dashboards & reports that reflect the priorities/MSA KPI’s of the centre and business.

• Creating Financial impact analysis reports & Dashboards.

• Be able to work/generate simple to medium complex SQL queries for reporting purpose.

• Provide analytical inputs to improve the efficiencies of various departments, based on their respective business needs.

• Highlighting / identification of process gap and improvement to the Top Management.

• Be proactive in seeking and giving business critical information/ feedback that can help enhance operational effectiveness

• Ensure complete root cause analysis for any key metric/KPI not performing, along with detailed analysis/reasons.

• Perform other work as required and assigned.

Job Segment: Operations Manager, Call Center, Database, SQL, Operations, Customer Service, Technology