Job Information
Abbott Manager-Regional Operations & Customer Service in Mumbai, India
The role is responsible for managing Customer Service and Logistics Operations of the Region.
CFA & Transport Management
Manage CFA operation of the Region
Ensure statutory compliance at CFAs
Responsible for infrastructure upgradation of CFAs in line with business need
Ensure compliance on distribution & quality SOPs
Source transporters for secondary distribution
Process payments of CFAs and transporters
Identify and drive M&P initiatives and service level improvement opportunities
Stock Management
Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager
Monitor FEFO & stock freshness at CFAs
Ensure timely disposal of market return damages & expiries
Budgeting & Spend Management
Responsible for preparing Distribution Budget for the region and tracking budget vs spend
Responsible for rate negotiation with C&FAs, warehouse agencies and transporters
Customer Service
Single point regional co-ordinator for SC related queries
Oversee POSM distribution and sharing of information to sales team
Ensure adherence to SLAs with internal and external stakeholders
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
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