Easter Seals Jobs

Introduction

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

• Manage the Core Banking Tower for Application Support Services for an Indian Bank

• Handle all Client communication and Escalations for this tower

• Problem analysis and validation of classification.

• Work effectively with your team to troubleshoot and restore applications that are in the core banking tower

• Set up Support services such that SLA are met

• Collaborate to resolve issues across client Application / Infra etc. Team, IBM Team and 3rd Party

• Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues

• Work towards making the applications more efficient by implementing right monitoring services, automation and items of next gen AMS

• Build further business and ensure account profitability

• Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues

• Manage Service Levels effectively

• Advises clients regarding products and solutions for solving problems in the Banking Industry for Core Banking. Specialist is knowledgeable in the trends and directions of the industry, the marketplace, and the players. Specialized in broad knowledge of the banking industry and deep knowledge of clients' businesses and how it relates to specific banking segments.

Who you are:

• Sr. Banking SME and Core Banking Tower Lead

What you'll do:

• Manage the Core Banking Tower

• Manage and Ensure Effective Communication with the client

• Manage all L1/L2/L3 team members under you

• Manage Critical Situations Effectively

• Manage Service Levels Effectively

• Ensure Productivity in your Tower through Automation and Next Gen AMS techniques

• Generate Further Business through CRs

Required Technical and Professional Expertise

• Good Understanding of Core Banking Skills

• Advance Knowledge of Finacle and Experience in Trouble shooting Finacle and its surround Applications

• Knowledge of Fin Assure and Experience Fin Assure Configurations

• Experience in working in Finacle in the Indian Environment

• Should have handled a team 20 in the Banking Industry

• Effective Handling of Critical Situations

• Ability to handle Stress Situations Effectively

Preferred Technical and Professional Expertise

• Knowledge and Experience in Monitoring Tools like Dynatrace

• Experience in implementing Niche state of Art solutions in Banking

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.