Easter Seals Jobs

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. 

Azure is the fastest-growing business in Microsoft’s history and is the foundation of Microsoft’s Cloud Services. Continuing this success, Azure has expanded into the Government and Sovereign space with its mission-critical cloud, delivering breakthrough innovation and security to those customers and their partners.

We are looking for a Principal Product Manager to join our team. This is a people manager with US Citizenship requirement to lead the Azure Government and International Sovereign Support Product Management Team. This role offers an exciting opportunity to drive the strategy and execution of Azure’s support model for our US Government and international sovereign clouds. This includes scaling white glove support programs that are currently offered for Azure’s top-tier strategic customers across Government and Sovereign environments.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Drive Customer Support Strategy and Product Management :

• Provide direct and indirect leadership, engaging with organizational leaders to influence, develop and drive support strategies for Azure US Government and international sovereign clouds.

• Partner with senior stakeholders across Azure Product Engineering, Customer Support, Field, tooling development teams,and other units to innovate and meet customer needs.

• We currently offer premium white-glove support offering for our top, strategic Azure commercial customers as a paid offering. Scale this sought-afterwhite glove support offering across Government and Sovereign support, partnering with support delivery and Offers team.

• Assimilate insights from multiple dashboards and data sources to analyze support data, customer signals, market direction, and competitors' strategy to support investments and strategic direction.

• Oversee the execution of support programs, ensuring alignment with Azure’s strategic goals.

• Partner with Government and Sovereign Cloud Support Delivery Leaders and Managers to optimize and evolve support operations

• Manage project planning, risk mitigation, and communication for support delivery.

• Foster a culture of collaboration, accountability, and customer-centricity the team and across organizational boundaries.

• Build the team’s Objectives Key Results (OKRs), drive semester planning process and partner with engineering teams to prioritize requirements for the unique needs of US Gov clouds and International Sovereign clouds.

• Partner across organizational boundaries to build and execute programs and initiatives aligned with strategic investments and OKRs.

Drive Support Experience Parity for Sovereign and Government with Azure Commercial Offerings :

• Identify technology, tooling and process gaps between Government and Sovereign clouds vs. Azure commercial, assimilate requirements, and partner with engineering teams to drive parity.

• Identify product opportunities and drive improvements to enhance supportability and customer satisfaction.

People Management:

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model: Live our culture; Embody our values; Practice our leadership principles.

• Coach: Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

• Care: Attract and retain great people; Know every employee’s individual capability and aspiration; Invest in the growth of others

Skills:

• Demonstrated product/program management skills with a track record of delivering successful outcomes.

• Demonstrated ability to lead cross-functional teams.

• Effective collaboration, influence, and communication skills.

• Executive presence and demonstrated ability to build, extend and maintain senior client and partner relationships to meet current and future customer needs

• Ability to simplify and communicate complex concepts to executive leadership.

• Proven ability to excel in ambiguous environments and meet tight deadlines.

• Networking and interpersonal skills, with the ability to build rapport with leaders and personnel at all levels.

Embody our culture and values .

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 8+ years experience in product/service/ product/service/project/program management or software development

• OR equivalent experience.

• 4+ years people management experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers, and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Preferred Qualifications:

• Bachelor's Degree AND 10+ years’ experience in Product/service/project/program management or software development o OR equivalent experience.

• 6+ years people management experience.

• Proven experience building and/or delivering support, or customer engineering programs at scale for Government customers and/or Sovereign customers or partners.

• Experience working with global teams across geographies and organizational boundaries.

• Familiarity with support industry standards and offerings, especially for US Government and international sovereign customers.

• The candidate for this role would have experience working with government agencies and should be familiar with the organizational makeup, core missions, and government information technology environments.

• Experience with data handling and compliance standards for Federal, State and Local government customers is a plus.

• Experience building product support teams or working closely with support delivery teams is a plus.

Product Management M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 6, 2024

#AzCxP #AZCXPACES #ACESGov #ACESSov #AZCXPSUPPORT

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .