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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The role of a Customer Success Cloud Solution Architect (CSA) involves driving customer cloud adoption across multiple Enterprise companies in the market. The Cloud Solution Architect is responsible for matching customer needs with appropriate Microsoft resources and repeatable IP to help customers achieve their desired business outcomes. This includes mapping customer business processes and needs to Microsoft 365 Modern Work solutions and capabilities, embracing a challenger mindset to create demand for M365 Modern Work solutions enablement and deployment, and getting customers ready for AI leading to M365 Copilot deployment.

The Cloud Solution Architect role requires understanding the critical levers that impact the achievement of targets and business objectives, planning ahead to overcome associated constraints or risks, and continuously building capabilities to meet Microsoft and customer priorities as well as personal career development needs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

• Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.

• Customer Insights: Provide feedback and insights from customers back to the relevant MS teams to enable continuous improvement.

Business Impact

• Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology.

• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services OR deep knowledge of Teams, Phone, and voice services and technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices and policies and using repeatable IP.

​ Technical Leadership

• Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.​

• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Other

• Embody our culture and values

Qualifications

MInimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience

• 2+ years experience working in a customer-facing role (e.g., internal and/or external)

• 2+ years experience working on technical projects

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .