Easter Seals Jobs

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

The Customer Acceleration Team (CAT) is part of the Customer experience Engineering (CxE) division within Microsoft’s Security business. We work with customers from all over the world and all shapes and sizes, and we work directly with engineering to shape the product based on these customer insights. The CAT PM will handle technical aspects of customer and partner engagements with a focus on security and AI initiatives. This role entails providing proactive guidance, active listening, dealing with ambiguity and driving technical execution.

 The key Microsoft Security products driven through our team are Microsoft Information Protection (MIP), Data Loss Prevention (DLP), and Insider Risk Management (IRM). We partner closely with our Purview Product Engineering Teams to improve our products by gathering insights from the thousands of customers we work with daily.

To be successful in this role, you are customer obsessed, possess a growth mindset, have excellent analytical skills, and pay tremendous attention to detail. You must have a passion for content creation and be willing to educate the field on best practices and product use. You thrive in an environment where the goal is to make our products easier to use and easier for customers to implement in their organizations.  In addition, you have a can-do attitude and strong written and verbal communication.

To be successful in this role, you are customer obsessed, possess a growth mindset, have excellent analytical skills, and pay tremendous attention to detail. You must have a passion for content creation and be willing to educate the field on best practices and product use. You thrive in an environment where the goal is to make our products easier to use and easier for customers to implement in their organizations.  In addition, you have a can-do attitude and strong written and verbal communication.

Responsibilities

• This customer-obsessed individual, along with the broader CxE team, will engage directly with customers, support, and product engineering teams across these areas of responsibility: 

• Help customers realize the value of our products while driving usage: As a Microsoft Purview technology expert, you will enable customers to scale deployment, adoption, and usage of our products and define our customers’ experience with these services.

• You will use your technical subject matter expertise to train and enable the scale deployment ecosystem, driving investments to build better products for our scale motion.

• Collaborate with internal and external communities to identify business and technical requirements and spearhead the continuous improvement of our products.  

• Product & Service Insights: Partner with engineering teams, use your technical knowledge and expertise to help guide the future direction of our products and services.

• You will learn from customers, partners and deployment efforts while collecting product insights and driving those insights into our Product Engineering teams to influence product roadmap and improve our products. Ensuring our customer and partner needs are understood and evangelized throughout the engineering organization as part of the development lifecycle is critical to our long-term business growth and sustainability. 

• Incubate new features and products: You will incubate new and exciting features and products with customers and ensure readiness through repeatable and scalable processes. 

• Embody our Culture and Values: We embrace a culture which is customer focused, collaborative, fun and iterative – one that delivers continuously and drives engineering excellence.

Qualifications

Required Qualifications:

• Bachelor's Degree in Engineering AND 2+ years experience in product/service/project/program management or software development

Preferred Qualifications:

• Bachelor's Degree in Engineering AND 4+ years of experience in product/service/project/program management Or software development OR eqivalent experience.

• 4+ years of professional product management and/or software development experience (cloud related experience is a plus)

• Aptitude for data backed decision-making.

Other Qualifications:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

• These requirements include, but are not limited to the following specialized security screenings:  Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#MSFTSECURITY

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .