Easter Seals Jobs

Customer Service Manager

Location IL, Mt. Prospect

Department Customer Service

Employment Type Full Time

Have you ever used the self-checkout in a Walmart, Target, or Home Depot? Played the slots at a Rivers Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make thetechnology that powers your everyday life,enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

Responsibilities and Duties

• Act as a senior customer service leader.

• Work alongside your team to assess and improve overall performance.

• Assist the broader sales team engaging as needed to assist in providing information.

• Manage multiple customer service associates, meeting customer expectations of a responsive customer service organization.

• Utilize Intellectual Capital programs to incorporate a diverse performance driven culture, developing, coaching and training associates to improve their skill set, and prepare associates for advancement.

• Work together with your peers to drive execution of deliverables and a consistent customer experience.

Qualifications and Required Skills

• Bachelor’s degree preferred

• Minimum of 5 years’ experience in Customer Service

• Minimum of 2 years proven leadership managing and developing sales team

• Self-starter, experience managing a team

• Prioritize and manage tasks effectively

• Experience with a multi-faceted branch organization a plus

Personal Attributes

• Action Orientation: You make timely decisions and display a sense of urgency

• Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs.

• Delegating: you are comfortable in directing and supporting the work of others

• Development of Personnel: You share expertise are comfortable coaching, teaching and training and help others plan their careers.

• Follow Through: Your focus is on priorities and you deliver against those without letting details fall through the cracks

• Hiring and Staffing: You have a reputation of making good judgement

• Motivation of Others: You bring out the best in people

• Informing Others: You are an effective communicator passing information on to others to enable action

• Performance Focus: You push yourself and others for results

• Follow Through: You are focused on priorities and don’t let the details fall through the cracks.

• Organized: You assemble all necessary materials and information before starting a task

• Team Player / Motivator: You are approachable, bring out the best in others and genuinely care about your team and their success.

WHAT WE’RE OFFERING

Examples include:

· Defined career growth plans with opportunities to go outside of your “comfort zone”

· “Team Building activities that support innovation”

· Generous paid time off, including sick and holiday

· Medical, dental, & vision insurance

· 401K with Company contribution

· Flexible spending accounts

· Life insurance and disability benefits

· Tuition assistance

· Community involvement and volunteering events

Sound interesting? Come see why we areOneCPI (https://www.cranepi.com/en/careers) !

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.