Easter Seals Jobs

Overview

We are looking for an exceptional Senior Product Manager who exemplifies being customer-obsessed, highly-collaborative, data-driven, and strategic to lead our work management and workflow experiences across our service portfolio.

In your role, you will leverage customer insights, data, and cutting edge technologies to optimize how we deliver a job done right, on time for every customer and service in our portfolio. You will drive quantitative and qualitative customer research to identify how to optimally prioritize work, validate quality, and monitor on time and high quality delivery.

With thousands of experts in our platform who collectively represent the largest accounting firm in the world, we are uniquely positioned to maximize their unique skill sets and passions to deliver high quality service within unmatched timelines. Once you have prioritized what is needed to meet critical industry deadlines and deliver unparalleled insights to our customers, you will drive research to understand what powers a delightful experience for the experts who are serving our customers. You will push the boundaries of how digital services are delivered, building lasting partnerships and enabling small businesses and experts alike to thrive.

You will lead a cross functional team of engineers, designers, service delivery managers, operations managers, and Intuit Capability Product teams to bring new work management and workflow product experiences to market.

What you'll bring

• 4+ years experience as a product manager

• Comfortable working in a fast-paced, unstructured environment

• Experience with practical application of AI to solve customer problems

• Passionate for solving customer problems (the big ones and the small ones)

• Track record of leading initiatives across an organization involving multiple product teams

• Excellent verbal and written communication skills with the ability to communicate at all organizational levels

• Deeply curious and data-driven. Develops and defends strong points-of-view with data, analytics and the voice of the customer

• Experience working with Agile teams and data driven products

• Excels in driving cross-functional teams

• Prior experience in business-related roles including consulting, marketing, or finance

• Undergraduate degree required, or equivalent experience with concentration in computer science or other technical disciplines preferred; MBA or MS a plus

How you will lead

• Develop and define product strategy for work management and workflow experiences for all services in the QuickBooks Live portfolio

• Develop deep customer empathy, evaluate competitive landscape, define customer problems, customer benefits, and drive data-backed opportunity sizing based on customer impact and strategic relevance

• Use analytics, market research, usability studies, and competitive analysis to drive roadmap decisions and prioritization based on customer impact and strategic relevance

• Validate leap-of-faith assumptions via rapid experimentation

• Lead a cross-functional product team and is adept at boundaryless leadership, partner with Product, Design, Engineering, Service Delivery and Operations to define, design and implement customer and expert facing experiences, prioritization criteria and models, and work delivery experiences leveraging AI and leading edge technologies

• Help teams through ambiguity by driving data-back decisions with leaders, adopting a learning mindset and consistently biasing yourself and your team toward action

• Share excellence in PM craft to mentor and develop early career product managers

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.