Job Information
Soaring Eagle Casino SER Guest Relations Representative PT in Mount Pleasant, Michigan
SHIFT: TBD
WAGE:$$14.00
Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government
Position Summary:
Under the supervision of the Guest Relations Supervisor, perform duties in the areas of Access Club, Box Office, Usher, Coat Check, Motor Coach, Guest Relations Call Center, and Promotions. Maintain the player database, adjust premium play and points, issue food coupons and offers, resolve disputes, and provide great guest service. Check bags and coats for guests and issue wheelchairs when requested. Greet incoming group buses and present with daily incentive package. Represent the property within all promotional events both on and off the property in a friendly and professional manner. Essential Duties and Responsibilities:
Explain the Access Club concept to casino guests and encourage membership.
Enroll guests into the Soaring Eagle Casino Slots Access Club. Verify the number of points in individual club accounts.
Print Access Club cards.
Provide information on upcoming promotions and general casino information to the public.
Issue paper comps for all internal SECR entertainment outlets (restaurants, concerts, and resort).
Processes special reports for gaming commission, tribal law enforcement officials, and upper management. Assist the Slot department in evaluating guest eligibility for complimentaries.
Assist in the settlement of guest disputes. Promote positive relations with casino guests.
Assist in the implementation of special casino promotions. Process coupons issued by various departments.
Assist with the implementation of the player-tracking program for all promotional events and "day" buses.
Make change or exchange cash for ticket sale transactions. Post data to shift sheets.
Reconcile till and calculate income and payout. Coordinate sales with external ticket vendor.
Complete Box Office and telephone sales for all entertainment events.
Assist guests to their seats for all entertainment events.
Maintain a clear understanding of seating arrangements for various events.
Assist handicapped guests to their seats as well as assist with any additional needs.
Verify tickets for proper events, dates, and location. Report any discrepancies to the proper management.
Place guest coats and belongings in numerical order by tag number; retrieve guest coats, belongings, and ensure claim number matches the number on tags.
Maintain organization of tags and Coat Check stock.
Assist with greeting motor coaches and busses both indoors and outdoors. Communicate to the guests the incentives that are included with their bus trip.
Speak in front of bus groups of up to 60 guests.
Keep an accurate record of coupon inventory. Maintain and distribute verification slips.
Answer all internal and external calls directed to Entertainment/Marketing. Check messages and return all necessary calls.
Serves as point of contact for direct mail piece offers.
Run Promotional Drawing software and operate property`s promotional drawing.
Maintain Slot Tournament software and operate property`s slot tournaments.
Distribute promotional offers.
Make all promotional announcements via microphone. Collect and document all necessary tax information from winning guests. Assist with the payout for winning guests.
Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
Must maintain strict confidentiality and p
