Job Information
Rowan College at Burlington County Financial Aid Navigator in Mount Laurel, New Jersey
Financial Aid Navigator
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Financial Aid Navigator
Location
Mount Laurel, NJ
Job Type
Part Time
Job Number
01048
Department
EMSS
Opening Date
03/01/2023
Description
Benefits
Questions
Description
The Financial Aid Navigator serves as the primary contact for students, parents and other members of the community, answering questions and providing information about the financial aid process. The Financial Aid Navigator provides accurate information on the status of applications and on documents relevant to the financial aid process.
Continuation of position is contingent on annual renewal of Community College Opportunity Grant funding from the state of New Jersey.
Specific Duties and Responsibilities
Provides basic and individualized financial aid information to students, faculty and other members of the College community
Complies with the Family Educational Rights and Privacy Act (FERPA) in all duties
Tracks documents and prepares student files for review.
Assume a share of the responsibility for answering telephones, mail, email, faxes and other communications as assigned
Provides problem-solving and customer service assistance in a pleasant and knowledgeable manner as a member of a cross-functional team
Perform special projects and assignments as directed
Performs other related duties as assigned
OVERALL PURPOSE AND RESPONSIBILITY:
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
Minimum Qualifications
Education Required:
High school diploma required; Associate’s degree preferred.
Relevant experience may substitute for education.
Experience Required:
- Minimum of two years customer service experience. Experience in financial aid strongly preferred but not required.
Skills/Abilities /Knowledge /Other Requirements:
Strong interpersonal skills and attention to detail
Strong communication and organizational skills
Able to work under pressure with limited time expectations
Knowledge of basic office equipment and machines including computers, scanners, and copiers as well as software applicable to a high functioning financial aid office.
Ability to work as a member of a cross-functional team
Ability to work effectively with students, faculty and other members of the college community
Additional Information
INSTITUTIONAL EFFECTIVENESS:
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.
EMPLOYEE CLASSIFICATION: Part Time
NA
01
Do you have a minimum of two years customer service experience?
Yes
No
Required Question
Agency
Rowan College at Burlington County
Address
900 College Circle Drive
Mount Laurel, New Jersey, 08054
Phone
856-222-9311 ext. 1584
Website
http://www.rcbc.edu
