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Caterpillar, Inc. Product Service Engineer in Mossville, Illinois

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Job Summary:

Supports electronics systems on Caterpillar machines. Provides technical information on systems and monitors system quality and reliability. Communicates issues and champions quality within the engineering organization.

What You Will Do:

• Gathering input to identify improvements to existing products.

• Evaluating production processes to identify defects in manufacturing and design. Provide input to designs modifications to maximize production efficiency and product quality.

• Communicating with Caterpillar Dealers to resolve technical issues.

• Develop publications to communicate field issues.

• Present quality and reliability data to internal stakeholders.

• Identifying and tracking quality defects, ensuring resolution in manufacturing.

• Communicating technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of product issues.

Education Requirement:

Associates’ degree

What Skills You Will Have:

Data Gathering & Analysis:

• Participates in gathering and analyzing an organization's data based on requirements.

Service Excellence:

• Responds to unexpected customer requests with a sense of urgency and positive action.

• Provides direct service to internal or external customers.

• Documents customer complaints in a timely manner.

Effective Communications:

• Makes oral presentations and writes reports needed for own work.

Technical Excellence:

• Helps others solve technical or procedural problems or issues.

Additional Information

The location for this position is Mossville, IL.

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

This position may require up 25% travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

  • Competitive Base Salary

  • Annual incentive bonus plan*

  • Medical, dental, and vision coverage

  • Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

  • 401k savings plan

  • Health savings account (HSA)

  • Flexible spending accounts (FSAs)

  • Short and long-term disability coverage

  • Life Insurance

  • Paid parental leave

  • Healthy Lifestyle Programs

  • Employee Assistance Programs

  • Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI

Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

January 29, 2025 - February 12, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

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