Easter Seals Jobs

VCA Front Range in Monument, Colorado is seeking a full-time Client Service Representative to join our front desk team. We are a busy 4 doctor general practice treating dogs and cats. Our hospital is located in beautiful Monument, near Palmer Lake and Colorado Springs.

We are open Monday-Friday 7:30a-5:30p and Saturdays 8a-3p. We offer a flexible schedule of 4 10hr shifts, with Saturdays on rotation. Hourly rate for this position starts between $16-$18 per hour, depending on experience.

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers

• High School Diploma/GED or equivalent

• Excellent listening and communication skills

• Compassion for pets and people—as well as awareness and understanding of others’ reactions

• Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving

• Proficiency in Microsoft Office

• Willingness to work non-traditional hours, including nights, weekends and holidays

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package starting after 30 days, including:

Health & Wellness

• An innovative, new department focused on associate health and wellbeing, with programs such as company sponsored Headspace app subscriptions, Vault financial wellness tools, and access to additional mental health resources

• 401k retirement savings plan, with matching contributions of 25% of the first 4% of your eligible compensation

• Health, dental, vision insurance with HSA/FSA plan options

• Infertility benefits and paid maternity and paternity leave

• Paid vacation and sick leave

• Flexible scheduling for work/life balance

Additional Benefits

• Up to 100% Pet Care Discount for your own pets

• Uniforms provided

• 100% paid life insurance

• Medical/Dental/Vision coverage options

• Paid vacation and sick time

• 6 paid holidays per year

• The option to bring your pet to work with you

• 100% paid short-term disability insurance

• Access to a collaborative network of 6,000 doctors, including more than 600 specialists

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com