Job Information
CIBC CIBC - Senior Associate, Private Banking - Montreal - Bilingual in Montréal, Quebec
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you’ll be doing
The Senior Assistant, Private Banking provides support to one or more Private Banking Advisor teams. The primary responsibility of this role is to provide exceptional service to Private Banking clients by assisting them with their transactional banking needs and respond to their queries. In addition, the Senior Assistant, Private Banking will have established sales targets and will promote and sell CIBC products and services to clients. The Senior Assistant, Private Banking will assist clients with their overall banking needs including lending, borrowing, investing or commercial lending in nature.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How to succeed
Client Service: Greet customers arriving for meetings and arrange contact with appropriate Center staff. Respond to customer inquiries and requests within the prescribed time commitment standard for Private Banking. Ensure client confidentiality is maintained at client service desk at all times and maintain area in a neat and orderly manner. Follow-up to ensure resolution and client satisfaction. Issue convenience cards . Accept and process payments and a range of other COINS/Colt transactions. Manage all fax requests for money orders, drafts, different currency exchanges etc. and ensure all requests are ready for customer pick up in the branch . Liaise with CIBC partners on client’s behalf ensuring problem resolution and follow up as required . Will be required to assist/back up other Private Banking Associates during absences/vacations . Service the financial needs of existing clients when the Private Banking Advisor is not available (e.g. Sales of high value products and services within established guidelines) . May be asked to meet clients offsite for document signing . Complete complex investigations for clients concerning account activity . Adhere to service commitments, escalating to Customer Care when necessary . Ensure all documents are completed with accuracy . As required, prepare customized assembly of products, packages or information to anticipate customer needs prior to private banker meeting with customer. Interact with internal and external service providers (e.g. lawyers, CMHC, mortgage brokers) when necessary to ensure work is completed correctly and within necessary timeframe . Complete/process all documentation required to finalize sales (e.g.: Follow-up customer trades) . Provide credit underwriting by providing ratings; conduct credit checks, obtain required information and prepare credit report; confirm employment and personal information from applications for CIBC products or account openings where the turnaround time will not allow the processing centre to complete the necessary confirmations. Submit credit applications for approval. Support Private Banker in the management of their portfolios by reviewing all customer documentation with respect to compliance with regulations and bank policies, procedures and guidelines. This may include support to small business (e.g. statement analysis, business class) . Communicate with customers regarding obtaining necessary financial information for completion of credit renewals, reviews and temporary overdraft protection . Complete the various reports (OICC/ARM, PLC and ABC Review, overdrafts etc.). Monitor diary for upcoming maturities/renewals/expiries and advise the client accordingly. Ensure filing is up to date daily including Mutual Fund trades following review of Compliance Officer . Coordinate the distribution of information regarding new products, economic market and tax changes, etc. from triggers/diaries or as requested by customers or the Private Banker.
Sales: Review the client’s portfolio and financial needs from a holistic perspective. Identify opportunities to broaden the client’s suite of products and services. Meet regularly with clients to conduct less complex portfolio reviews and introduce new product and service solutions. Understand wealth generation by small business enterprises. Increase retention and consolidation of CIBC Private Wealth Management clients’ business by knowing the clients and developing strong relationships and action plans to provide appropriate investment, credit, banking solutions and wealth advisory services for less complex portfolios. Provide consistent service excellence at all client touch points to meet High Net Worth client’s expectations for service delivery and issue resolution. Ensure quality of account portfolio by performing risk assessment and financial analysis on less complex potential or existing High Net Worth clients on an ongoing basis. Ensure that all recommendations and actions adhere to all Bank risk standards and guidelines.
Administrative Support: Assist the Private Banking team in rolling-out special marketing or client events. Ensure the center’s marketing material is current. Carry out a range of activities related to building and maintaining deposits as well as investment accounts. Process look ups and provide information on accounts, loans and process cheque orders. Manage a diary system for renewals (e.g. GICs), fixed deposits and currency type of deposits . Input credit details on the CLASS system, including loan notes
Who you are
You put our clients first. Strong communication/business writing skills required to respond to client inquiries. Strong client service orientation.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.Strong attention to detail and accuracy.
You're digitally savvy. Strong computer skills in Microsoft Office suite and knowledge of HMIS, CIF, and COINS, Excel, PowerPoint
You can demonstrate experience and working knowledge of branch routine and operations of other departments and CIBC partners sufficient to address client inquires adequately and/or refer to appropriate source. Ability to explain benefits/features of CIBC credit card products. Ability to exercise good judgment independently. Must be able to multi-task in a fast-paced environment.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
You’re fluent in French and English to serve our clients in the community.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Mont-1155 Rene Levesque O-1125
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Cash Flow Analysis, Client Relationship Management, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
