Job Information
CAE USA INC Training Delivery Planner in Montreal (St. Laurent), Canada
About This Role
Principle Duties and Responsibilities
Scheduling Tasks:
Develop simulator, instructor, classroom & client schedules based on inputs and reservations received from Customers and Sales. Use discretionary judgment to optimize scheduling on all resources for maximum productivity.
Knowledge and application of CAE and Customer course curriculums applied to the reservations and scheduling process.
Exercise independent judgment in determining and assigning instructor resources to accomplish instructor training, client training, demonstrations, simulator certification and maintenance events.
Compliance:
Ensure all training events are assigned within appropriate regulations, including custom training programs approved by each respective Civil Aviation Authority, and CAE policy.
Knowledge of CAE course curriculums, Transport Canada, and FAA Part 142 Operations with a strong focus on quality and continuous drive towards process improvement
Conflict Management:
Resolve scheduling and instructor qualification conflicts.
Work with Training Managers to determine instructor qualifications and authorizations in order to appropriately assign the instructors to client training activities
Publish and post instructor schedules and advise instructors of subsequent changes.
Realign and revise client, instructor & resource schedules based on the changing requirements of end users & situations.
Client-Facing Duties:
Greeting scheduled and unscheduled customers to ensure their non-simulator needs are met at the facility
Full on-site activity will engage clients to make them feel welcome and ready before, during and after their training events
Able to initiate and deliver ideas for improvement as it relates to customer touchpoints around the training center
Qualifications Required
Demonstrated ability to:
Build open & cooperative working relationships with co-workers and across departments, with strong customer service orientation under adverse circumstances. Organized team player attitude with the proven ability to maintain composure under pressure.
Concentrate and work autonomously in a challenging and fast paced operations environment. Readily accepts changes and adjusts accordingly.
Results orientated with a proven ability to meet deadlines.
Computer literacy with scheduling software and MS/Word/Outlook/Excel
Qualifications Preferred
Previous aviation scheduling experience, fleet planning, logistics.
Previous experience in an aviation related field - training, sales, operations, regulatory, crewmember
Bilingual French and English
3-5 minimum years of professional work experience
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Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com .
