Easter Seals Jobs

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Insurance

Pay Details:

$145,000 - $200,000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the Vice President, Claims Operations, the Associate Vice President, Catastrophic Claims & First Response Centre, TD Insurance is responsible for leading the First Response and Catastrophic Events Claims teams.

Accountabilities of this role include but are not limited to the following:

• Set strategy and evolve Catastrophic Events Claims capabilities, driven by the increasing frequency and scale of weather events, including stronger oversight and controls, transformative process re-engineering.

• Responsible for leading and delivering a superior claims response to Catastrophic weather events nationally.

• Provide thought leadership on, and execution of, centralized resourcing to support Claims' workload optimization/balancing strategy. ​

• Achieve a balanced scorecard focusing on LEI, Colleague Experience, Operational Excellence and achieving our financial commitments.​

• Promote a performance and development culture where both customer and colleague irritants are addressed and resolved in a timely manner.​

• Owns all policies and procedures, training and controls related to Catastrophic Claims and First Response Centre.​

• Accountable for indemnity and expense management for Catastrophic Claims and First Response Centre.​

• Manage incurred claims costs within the approved risk appetite to meet the business goals of TD Insurance (TDI)​.

• Continually improve the Claims target operating model, end-to-end processes and internal control framework to help TDI achieve its strategic objectives​.

• Act as subject matter expert for all government, industry and internal TDI bodies related to Catastrophic claims.​

Qualifications & Experience

• Insurance Experience required

• Bachelors degree required

• Can be a CIP

• Claims Operations leadership experience.

• History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term

• People Leadership is key in this function; both the ability to effectively collaborate, influence and manage stakeholders across TDI

• Proven ability to manage a diverse group of employees in multiple locations is critical to success in this role

• Powerful communicator who engages colleagues, business partners, external stakeholders at all levels

• Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input while remaining focused on delivering results that matter to Sr Leaders within TDI

• Expertise in working effectively in teams – requires a track record of working cross-organizationally and with multiple stakeholders at varying levels

• Demonstrated experience successfully leading large scale change initiatives

• Drive collaboration and deliver synergies across where possible

• Ability to role model and embrace TD's Shared Commitments

Leadership Skills

• Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; make an impact at work by leading with authenticity and supporting well being to represent TD's brand

• Builds and retains an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done

• Sustains, identifies strong talent, recruits, and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome

• Enables colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues

• Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to improve the colleague experience

• Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teams

• Lead teams through change and create an environment they feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation

• Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.