Job Information
Bell Technical Helpdesk Representative, Bell Mobility, Radio Division in Montreal, Canada
Req Id: 418666
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.
Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.
About us
We are a dedicated Helpdesk to all users of the Quebec Ministry of Cybersecurity and Digital Affairs (MCN Québec). The Wireless Network team is seeking qualified individuals with experience supporting microcomputers, data transfer, and corporate standards. Such attributes will make you an unparalleled asset to our organization.
Key Responsibilities
Act as an escalation point towards our Wireless Network vendor (Motorola), to investigate,expedite, and resolve network issues and business affecting problems
Rollout projects and deployments into production with assistance of Operation teams
Priming root cause analysis and following up on problems with other teams and/or vendor
Coordinate activities with other groups including Engineering, Technology Development,Operations, and Real Estate to support Bell Mobility Radio’s business needs
Process customer requests through utilization of the CRM tool and others
Manage and update the inventory system
Critical Qualifications/Competencies:
Client facing work experience
Solid knowledge and experience on TCP/IP Networks, Voice over IP, DHCP, VLAN, LANs, WANs, Ethernet, Routing, IP Applications
Minimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technology
Ability to manage and coordinate multiple customer projects simultaneously
CCNA / ITIL certification is an asset
A clean corporate and Police security background check is required
English knowledge is required: In the course of their duties, this person will be required to interact with French and occasionnally English speaking stakeholders accross Canada
Business Location
Location: 4180 Jean-TalonStreet West, Montréal, Quebec
Able to work remotely (2 days a month mandatory as scheduled. NOTE: Must be able to go to the office more than 2 days per month if required by the business needs)
Available Monday – Friday, 8:00AM – 5:30PM
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 06/27/2024
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form (https://www.bce.ca/Accessibility_services/Accessibility_Feedback?brand=bce) or visit our Accessibility page (https://www.bce.ca/accessibility_services) for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details (https://www.phenom.com/talent-acquisition) ) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
