Job Information
Resorts World Catskills Shift Manager Count Team in Monticello, New York
Description
Position Overview:
The Shift Manager Count Room is responsible for overseeing aspects of the Count Room such as table games count, slot drop pick-up, transferring the slot drop to the Count Room; ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.
Essential Functions:
Ensures the integrity of all Count transactions
Assists in table games count and slot drop, counting money, and reconciling gaming revenue
Prepares various reports, transfer sheets, reconciles all totals to the Soft Count Summary; forwards all information to appropriate individual(s)
Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls
Manages team members of the Drop Count department. Maintains all records, reports and other required paperwork in the Count Department
Conducts the necessary research to effectively resolve Count disputes
Facilitates the flow of information, by attending regularly scheduled departmental meetings
Held accountable for the accuracy and thoroughness of departmental records and reports
Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
Maintains the highest level of confidentiality
Essential Requirements:
Prior casino experience preferred
Ability to stand for extended periods of time
Ability to supervise subordinate staff members
Ability to operate currency/voucher counting equipment
Ability to use computer equipment
Ability to move and life approximately 50 pounds
Ability to count large quantities of cash and prepare proper documentation thereof
Ability to supervise subordinate staff members
Experience
Three (3) to five (5) years of experience in a slot technical or guest service field with a minimum, of three (3) years in a supervisor/manager role in a high volume, complex resort casino environment
Proven experience in a technical capacity with slot machines and slot performance systems
Knowledge
High School Graduate or GED required
BA/BS in a related field and/or a combination of education and related experience
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
Working knowledge and understanding of a broad range of slot machines and systems
Must be able to obtain and retain a New York State Gaming Commission License
Working Conditions
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job, with or without a reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Work is normally performed in an interior resort casino environment
Must be able to stand, walk, and move through all areas of the resort casino
Must be able to work under pressure in a fast-paced, 24- hour casino environment and effectively deal with guests, colleagues, team members, vendors and members of the business community in all situations
