Job Information
Spanish Peaks Mountain Club Lead Outdoor Pursuits Guide in Montage Big Sky, Montana
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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SUMMARY
The Lead Outdoor Pursuits Guide is responsible for the daily operations and execution of the Outdoor Pursuits Guide team and program planning. Duties include assisting the Outdoor Pursuits Manager and Director with programming, reservations, facility maintenance, retail sales, and instruction. Lead Guide creates training programs, manuals, and conducts routine trainings for all guides in the department.
ESSENTIAL FUNCTIONS
Assist members and guests with all equipment rental needs.
Assist with all rental equipment repairs.
Provide the members and guests with appropriate property information including but not limited to, nature trails, biking trails, snowshoe & cross-country ski trails.
Oversee Outdoor Pursuits Guides and instruct them on knowledge needed for guided activities.
Ensure Guides are fully competent in each activity before scheduling them to lead each specific activity.
Provide the guest and members with guided adventures including but not limited to nature, hikes, biking, snowshoe, cross-country skiing, archery, axe throwing, rifle, trap shooting and any additional activities added.
Oversee Tubing Hill and ensure safety of guest and members.
Oversee Training Manuals for guides and all training classes and certifications needed.
Complete opening and closing procedures for the Outdoor Pursuits Department.
Maintain, clean, store and organize facility and equipment.
Complete daily departmental procedures.
Relay accurate information to members and guests.
Effectively and efficiently handle members and guests complaints.
Assist with special events, holiday activities, children’s activities and year-round activities for members and guests.
Properly handle any activity reservations for members and guests.
Work with the Guest Service Department to assure accurate transfer of information.
Assist with inventories and reconciliation of retail and recreational equipment.
Work with necessary departments to ensure the proper marketing and promotion of the facility.
Transport guests to and from activities utilizing company vehicles.
Answer phones according to company standards.
Utilize the Book4Time and Alice programs to book guests & charge for purchases
Provides guests and members with information related to Big Sky (Wildlife, history, trails, wildflowers, etc.)
Teach guests and members the proper way to use Bear Spray and give a demonstration with each guest who comes to rent it.
Take trash and recycling out as needed.
Set up and remove lawn games, bikes, archery targets, ax throwing targets and other activities daily.
Assist bike and ski technicians and ski valets when appropriate.
Assist the supervisor, manager, and director with other tasks when requested.
QUALIFICATIONS
High school diploma or equivalent required.
Minimum of 1 year hospitality and recreation experience preferred.
Strong guest service background. Ability to provide a high level of service, programming, and instruction for our guests and members.
Valid Driver’s License.
Previous recreation or customer service experience.
Able to work a flexible schedule including weekend, evenings, and holidays.
Computer literate in Microsoft Office applications.
Capable of multi-tasking.
Professional appearance and demeanor.
Knowledge of fishing, canoeing, kayaking, bicycles, golf carts and fitness equipment.
CPR, First Aid, AED certified.
Passion for outdoor activities such as biking, hiking, fishing, skiing and winter sports
Knowledge of recreation programming and facility management.
PHYSICAL REQUIREMENTS
Most tasks are performed outdoors in variable weather conditions, including hot, cold, windy and wet weather. Temperature can be extreme but is usually moderate. Frequently works near moving/mechanical parts. While performing the duties of the job, the employee is required to reach with arms and hands; bend and stoop; remain at post standing for extended periods of time; required to lift and/or move up to 50 pounds; place and remove bikes, skis, snowshoes, snowboards, archery and shooting equipment, tubes, skates, and kayaks utilizing storage and hanging racks. Able to lift 50 or more pounds.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
