Easter Seals Jobs

We are looking for a customer-oriented service representative that has worked for a customer service position at a previous manufacturer facility. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Duties and Responsibilities include:

• Receive and process all customer orders using our ERP manufacturing software.
• Setup and maintain all customer forecasts.
• Submit customer quotes to the quote department and maintain all quotes.
• Setup and maintain all customers in our ERP manufacturing software.
• Must keep excellent detailed customer records.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet our customers' needs.
• Must have excellent communication skills and always be positive and friendly with the customers via phone, email and chat.
• Work with customers to resolve product returns, shipping inquiries and order status questions.
• Must have knowledge of word, excel and have used an ERP manufacturing software system.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health Reimbursment account
• Life insurance
• Paid time off
• Vision insurance