Job Information
Canadian Tire Corporate Digital Customer Service Representative (Contract) - S in Mobile Location Ontario [F009], Canada
Embracing and driving change is critical to our success. The complexity and rate at which the retail industry is transforming has increased exponentially in recent years and we are committed to being a leader in the industry. As such we are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to drive the company forward. It is an especially exciting time to join the Canadian Tire Family of Companies.
The Digital Channel Customer Service Representative is a dynamic high-volume Representative that will provide exceptional customer support to eCommerce customers with their inquiries for Canadian Tire and our Family of Companies. (SportChek, Atmosphere, Mark’s, Pro-Hockey Life)
What you’ll do
Inquiries will be primarily received via inbound phone regarding eCommerce experiences with any CTC brand. Typical customer conversations include issues around product quality, returns, speed of delivery, challenges with the making a purchase on the website, redeeming Triangle rewards, etc.
This team is responsible for supporting customers on various browsers on desktops and mobile devices (PC/androids and iOS). Average number of calls per day is approximately 60 – 70 with an average duration of 300 seconds.
Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life and National Sports
Support our Triangle Rewards program
Communicate with customer over phone and emails
Support eCommerce order reviews
Contract position until January
Who you are
We are looking for high performing individuals who are:
Agile and innovative individuals, who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
Creative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customers
Problem solvers with the ability to analyze and prioritize to meet business objectives
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then Canadian Tire is definitely the place to be.
What you’ve done
Well-founded understanding of technology particularly Internet, eCommerce, Mobile applications and Social Media
Excellent negotiation skills and decision-making ability
Creative problem solving and conflict resolution capabilities
Successful completion of pre-employment conditions including reference, criminal and background checks
Demonstrated passion for driving an exceptional customer experience
Minimum one year of customer service experience in retail, fast food, hotel & Hospitability industry, etc.
Demonstrated active listening, professional verbal communication skills
Demonstrated aptitude with multiple systems and ability to support with basic browser-based functions
High School Diploma or equivalent
Why us
Canadian Tire is one of Canada’s most iconic and diversified companies. Our culture and values uphold our pledge to sustainable practices, and commitment to our local communities through Jumpstart cannot be beat.
To learn more about this team and the Canadian Tire Family of Companies follow us on LinkedIn.
T his is a contract role until January 2025
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
