Job Information
QTC Management, Inc. Provider Relations Advocate in Missoula, Montana
This is a remote position.
Are you a self-starter with strong communication skills, both written and verbal? Do you have experience working directly with providers in a medical or healthcare setting? We are looking to expand our Provider Management Team with a goal oriented and driven individual that resides near our Missoula Clinic and can work a hybrid schedule!
Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visitwww.qtcm.comfor more information
In this rewarding role, you will:
Work as an advocate for the provider network
Use pertinent data to identify and solve a range of provider-based issues
Provide explanations and interpretations for provider-based issues to assist operational team members improve support to providers
Provide analytics and comparisons of performance for providers
Communicate issues and assist in resolution with both providers and operations teams
Investigate non-standard provider requests/issues and works with support teams to resolve
Partner with utilization team to identify strengths and weaknesses within the provider network and implement actions for improvement where necessary
Partner with provider relations and utilization teams to develop effective networks
Assist providers in understanding and meeting their contractual obligations
Meet face-to-face with providers to discuss progress and assist with follow up training
Assist in communicating requirement changes related to provider reports, workflows, and system changes
Perform other duties and responsibilities as assigned
Travel up to 25% of the time in the regional or nationally, may include evening/weekends
Have exceptional customer service skills
Have the ability to work independently with tight deadlines
Have advanced communication skills both verbal and written
Have effective time management and sense of urgency
Have critical thinking skills with problem solving expertise
Have an ability to maneuver, adapt and address unique nuances of assigned provider region
You must have:
A bachelors degree from an accredited college in Business, Science or related health field, or equivalent experience/combined education
2 years of customer service experience working directly with independent providers in a medical or pharmaceutical environment
An ability to successfully pass National Agency Check and Inquiries (NACI) background investigation
Hours: 7:00am - 3:30pm or 8:00am - 4:00pm MST (hybrid schedule working 2 days on-site)
Salary Range: $56,700.00 - $69,300.00 up to 7% bonus eligibility
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)
The Leidos QTC Health...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
