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Job Description

Preferred Qualifications:

• Bachelor's/College Degree in Computer Science/Information Technology or equivalent, 0-2 Years of Experience

• Language Proficiency in English is essential

• Experience working with Single Sign-On, Backbone.js, JQuery and/or Bootstrap is a plus

• Working knowledge on Java, C#, .NET, PHP or other programming language would be beneficial

• Experience interacting with customers in person or over the phone is preferred

• Experience reviewing logs for root cause analysis (for example application and payment logs)

• Working knowledge and experience in Linux or Unix environment a plus

• Familiarity with Apache or other Web server technologies a plus

• Knowledge and understanding of eCommerce best practices (including usability, SEO, fulfillment, etc.) a plus

• Knowledge in troubleshooting computer peripherals like scanner, printer and cash drawer

• Advanced knowledge in SQL/databases

• Proficient in JavaScript, Java / C#, perl scripting

• Flexible on working hours/days with a willingness to work extended hours, holidays and occasionally weekends

• Excellent organization, verbal and written communication skills with customer service mindset

• Previous experience in a similar role or translation is an advantage

• Knowledge of the culture, attitude and practices in the countries where that language is spoken

• Detail-oriented, enthusiastic, and responsible

• Strong analytical approach to troubleshooting

Career Level - IC1

Responsibilities

Your Responsibilities:

• Promptly resolve inbound calls and online Support cases from customers, partners and internal employees.

• Performs routine to moderately complex troubleshooting and analysis to resolve issues

• Identifies software defects and reports to Quality Assurance/Development for investigation of root cause and fixing

• Documents case through formalized written communication

• Handle inquiries and problems within assigned major product area expertise/ skill set and effectively triage those outside area of expertise and transfers to the next Support level

• Performs translation of online communication to/from customers using our Machine Translation Tool and manage day-to-day case management translation tasks

• Proofread, edit, and revise translated materials and documentation

• Perform UAT and evaluate translation quality. Help to arbiter linguistic quality assurance results

• Creates and maintains product specific terminology glossaries and language style guides to ensure consistency and cultural conformity

• Contribute ideas and feedback on processes related to internationalization

• Participate in various localization tasks/projects

• Create and maintain knowledge base that enable self-service support for Customers/Partners

Range and benefit information provided in this posting are specific to the stated locations only

Canada: Hiring Range from $44,000 to $96,000 CAD per annum

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer