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Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Medtech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Field Service Representative is responsible for providing on-site support to BD customers. That includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals. In addition, after hours, holiday and weekend support will be required by phone and/or on-site.

* *CANDIDATE MUST RESIDE IN Greater London Area **

About you:

To be successful in this role, you require:

• London Ontario based position providing multi-platform service support throughout the province, and Eastern Canada.

• Semi-monthly 24/7 on-call for lab automation site.

• Install and service complex diagnostic laboratory instrumentation, with minimum direct supervision, in response to scheduled and emergency customer requests, as dispatched, in accordance with current ISO and GMP standards.

• Flexibility to travel up to 60% of time outside of core territory, based upon business needs.

• Complete all service documentation as required by the position function, or as requested by other business functions, in accordance with current GMP requirements.

• Report and document all customer complaints in appropriate systems of record for resolution and investigation.

• Provide follow-up to customers who have recently been provided service, to verify instrument functionality and customer satisfaction.

• Properly maintain trunk stock inventory within limits established by Recommended Spare Parts List.

• Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.

• Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.

• Maintain and utilize company vehicle as prescribed by car policy requirements, including vehicle service maintenance, cleanliness, and organization at all times.

• Complete all administrative requirements of the position within expected time frames.

• Provide on-call phone and on-site support per published schedules, or on short-notice, as required in support of business needs.

• Attend training in United States and Europe on assigned BD instruments as needed.

• Support an inclusive and diverse work environment.

Education and experience required:

• DEP or DEC in mechanical engineering, industrial mechanics, automation or other relevant training.

• Two (2) and plus years corporate experience in a Field Service role in the medical device field required

Skills required:

• Fluent in English (read, write, speak).

• Understands and applies a disciplined troubleshooting methodology when interfacing with customers on advanced technical issues.

• Demonstrates excellent interpersonal skills, solid organizational, prioritization skills and a passion for providing excellent service.

• Ability to multi-task and be adaptable to changing business environments.

• Strong analytical and problem-solving skills.

• Comfortable working in a cross functional dynamic team environment.

• Ability to work independently and as part of a team.

• Proficient with MS Office tools such as Outlook, Word, Excel, PowerPoint, etc.

Additional information

• Primary territory is Greater London Area, Western ON and GTA, back-up of other territories as required.

• Must be highly mobile, flexible, able and willing to travel outside of Ontario as needed and on short notice.

• Attend training on assigned BD instruments as requested.

• Must be able to travel to the US for training purposes for 1-3 weeks at a time within first 24-months of employment and periodically thereafter per product line or as otherwise required

• Given the 24/7 operational environment, candidate will be required to be in an on-call rotation with other team members.

• Possess and maintain a valid driver's license and a clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.

• Able to lift a minimum of 70 lbs, and work on your feet for extended periods. This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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Required Skills

Optional Skills

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Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.